Job Description
Job Description
Job Title : Compliance and Training Coordinator
FLSA Classification : Exempt
Department : Residential
Reports to : Senior Director of Residence
Updated : October 2025
Job Summary
The Compliance and Training Coordinator is responsible for ensuring compliance with regulatory requirements across all residential programs and facilities while overseeing the general operation and management of the residential programs at Hanna Center. The individual will report directly to the Senior Director of Residence and be responsible for balancing compliance oversight, staff training, and operational leadership to maintain the highest standards of care, safety, and regulatory compliance. This position will support the strategic direction and operational performance of residential services, working collaboratively with internal teams and external stakeholders.
Essential Functions
- Incident Reports : Oversee the reporting, editing, and completion of incident reports across all residential programs, ensuring timely submission and regulatory compliance.
- Residential Home Inspections : Conduct regular and comprehensive inspections of all operating homes, ensuring compliance with all safety and operational standards.
- Medication Administration & Audits : Perform weekly audits of medication administration records (MARs) and medication binders to ensure accurate documentation and adherence to protocols.
- Form Collection & Verification : Collect, verify, and ensure proper completion of daily forms, including trip forms, green sheets, and other required documentation.
- Quarterly Operating Reports (QOR) : Prepare and present quarterly compliance reports, identifying trends, program status, and areas for improvement.
- Regulatory Compliance : Maintain up-to-date knowledge of compliance regulations such as CDSS, DHCS, HIPAA, FERPA, and Joint Commission standards. Ensure all policies and procedures align with state and federal regulations.
- Training Materials Development : Develop and provide training on compliance-related topics, including Licensing regulations, medication administration, incident reporting, and documentation best practices.
- Meetings with Licensing Analysts : Maintain regular communication with licensing analysts to ensure ongoing compliance with relevant regulations.
Staff Development & Training : Oversee the onboarding of new staff, as well as providing ongoing training in areas such as medication protocols, behavior management, and emergency procedures.
Work closely with the institute in managing and developing in-service trainings for all residential programs.Ensure that staff are meeting their training requirements.Hiring & Personnel Management : Work with People operations, Group Home and THP Administrators to manage the hiring, performance evaluations and onboarding gapsProgram Development : Collaborate with Directors, Administrators and other stakeholders to improve and develop new residential programs and services.Policy & Procedure Development : Create and update residential policies and procedures, compliance manual while working with the Mental Health Hub Director and Hanna Academy Principal.Collaboration : Work closely with department heads and Safety Manager to ensure consistency in Joint Commission, licensing and policy complianceAbility to coach and motivate teams, resolve conflicts, and make independent decisions.Supervisory Responsibilities
Will be responsible for overseeing the support coordinators and on call staff and working with program stakeholders to ensure coverage and support is adequate.Core Competencies
Demonstrates a deep understanding of residential care regulations and compliance standards (CDSS, DHCS, HIPAA, FERPA, and Joint Commission). Ensures all operations, documentation, and staff practices align with current legal and organizational requirements.Develops, implements, and evaluates engaging training programs to ensure staff competence in licensing, safety, and program protocols. Adapts training content to meet the evolving needs of residential staff and updates based on regulatory changes.Analyzes data from incident reports, audits, and inspections to identify trends, root causes, and opportunities for improvement. Applies critical thinking and sound judgment to develop solutions that enhance compliance and service quality.Builds positive, collaborative relationships across departments and with external partners. Leads by example, supporting staff accountability and professional growth while fostering a culture of safety, quality, and compliance.Communicates expectations clearly and ensures accurate, timely documentation across all compliance and training activities. Tailors communication to meet the needs of diverse audiences, including staff, administrators, and licensing representatives.Education and Experience
Experience : Five years of experience in a residential setting, with demonstrated leadership and program management experience.Certifications : Group Home / STRTP Site Administrator Certificate required; valid CA state driver’s license. Must obtain within 6 months of employment.Regulatory Knowledge : In-depth understanding of residential care regulations, including CDSS, DHCS, HIPAA, FERPA, and Joint Commission standards.Additional Eligibility Requirements
Communication : Strong verbal and written communication skills, including the ability to communicate policies, procedures, and compliance requirements effectively.Organizational Skills : Ability to handle multiple responsibilities and prioritize tasks in a fast-paced environment.Crisis Management : Ability to de-escalate conflicts and address emergencies calmly and effectively.Child Development Knowledge : Basic understanding of child development and treatment models used in residential programs.Able to pass a background check.Work Environment
Office and direct support setting.
Physical Demands
Sit for extended periods of time and the ability to manage repetitive hand / wrist movements while using a computer keyboard and / or the phone.Bend, squat, stoop, and walk-up flight of stairs.Lift and / or carry up to 20 lbs., occasionally. Duties are primarily performed in an office environment at a desk or computer terminal.Affirmative Action / EEO Statement
Hanna is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Other Duties
This job description is not exhaustive and may be subject to change at any time. Other duties may be assigned as needed to support organizational goals.
