Information Technology Systems Support Specialist Level I / II

Seeking an individual to perform a wide range of advanced system support duties in a support desk / applications / desktop / field environment. Candidate would provide effective support for enterprise, client / server, desktop computer systems, network systems and business applications along with providing information technology support to Department of Human Assistance specific applications.

Candidate should have the ability to :

• Operate, maintain, and perform repairs on information technology equipment and software.
• Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests
• Operate, maintain and perform repairs personal computers and peripherals
• Assist with imaging, set up, and deployment for a PC / Laptop telework deployment and monitor upgrade throughout the Department of Human Assistance.
• Provide 2nd level help desk support
• Lift equipment that weighs up to 50 pounds
• Have a valid California Driver's License, Class C

Candidate should have the knowledge of :