Enterprise Customer Success Director

A company is looking for an Enterprise Customer Success Director.

Key Responsibilities

Own overall account health for a portfolio of strategic enterprise accounts

Build and maintain key customer stakeholder relationships and drive executive sponsor alignments

Execute strategic account plans and drive renewals to retain and grow accounts

Required Qualifications

5-10+ years in enterprise account management, customer success, or consultative post-sales roles

Proven track record of renewing and expanding seven-figure or high six-figure enterprise accounts

Experience leading business reviews with VP / C suite stakeholders

Comfort with large group facilitation and data analysis tools

Fluency in translating dashboards into actionable insights and crafting ROI narratives