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Remote Bilingual Contact Center Representative (CONTRACT)

Remote Bilingual Contact Center Representative (CONTRACT)

Inizio EngagePoughkeepsie, NY, US
2 days ago
Job type
  • Full-time
  • Remote
Job description

Inizio Biotechnology Remote Position

Inizio has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions, and Medical Affairs businesses.

Primary responsibilities will be to represent clients on a variety of projects via inbound / outbound telecommunication with consumers and providers as well as pull through coaching of a team of Welcome Specialists. The ability to exhibit excellent customer service skills will have a direct impact to the Inizio organization and to our client.

This is your opportunity to join Inizio and represent a top biotechnology company.

Project Length : 4 months with possibility to extend based on business needs and individual performance

Hourly Rate : $19 / hr

Must be flexible to work between the hours 8am-8pm EST M-F

Start Date : November 24th 2025

What's in it for you?

  • Competitive compensation
  • Excellent benefits accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts / promotions
  • Employee discounts & exclusive promotions
  • Recognition programs, contests, and company-wide awards
  • Exceptional, collaborative culture
  • Best Places to Work in BioPharma (2022, 2023, & 2024)
  • Certified Great Place to Work (2022, 2023, 2025)

What will you be doing?

  • Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases.
  • Exhibit effective communication and tele-management skills.
  • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
  • Possess effective organizational skills, including working with multiple projects simultaneously.
  • Adhere to all company policies and Standard Operating Procedures.
  • Display flexibility within the department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

    • What do you need for this position?

  • Must be fluent in Spanish (Written / Oral) Required
  • High School Diploma, or equivalent work-related experience required.
  • Excellent verbal, written, and listening communication skills.
  • Competency with a computer keyboard and mouse.
  • Pleasant telephone manner.
  • Agents are expected to consistently maintain the ability to join frequent meetings and calls without disruption and actively participate.
  • Must have a designated separate home office space that is quiet and away from distractions

    • About Inizio

    Inizio, part of UDG Healthcare plc, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Commercial, Patient Solutions, Medical Affairs, Market Access, and Event Experiences to build creative, scalable, and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients.

    Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge, and support they need.

    We believe in our values : We empower everyone / We rise to the challenge / We work as one / We ask what if / We do the right thing, and we will ask you how your personal values align to them.

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    Contact Center Representative • Poughkeepsie, NY, US

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