Call Center Representative

Job Title : Onsite Job - Customer Service Representative

Location : East Syracuse, NY, 13057

Duration : 7 Months Contract

Max Pay : $22 / hr on W2

GENERAL RESPONSIBILITIES :

We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components

Required Skill Set :

• Working knowledge of call centre tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)
• Ability to handle between 60-70 phone calls / cases per day while maintaining a positive / responsive attitude with the customer
• Working knowledge of SAP, Salesforce, PIC, and Windchill systems is desired.
• A background in Residential and Commercial HVAC applications, products, and systems, and the ability to read basic technical drawings is desired.
• Excellent customer service skills

Education Qualification :

Minimum High School Diploma or equivalent