Driver Support Representative

Driver Support Representative

The Driver Support Representative is responsible for ensuring that all drivers have a positive, organized, and thorough experience at the terminal. This position will serve as the driver's liaison for all issues regarding on-boarding, travel, orientation schedule and material, equipment assignment and familiarization, terminal / facility directions, and any additional needs or issues. Essential job functions include serving as the primary contact and owner of all drivers as they navigate through the terminal visit, delivering a welcome presentation in Driver Orientation as part of the Werner Welcome Experience, assigning drivers to tractors and maintaining driver tractor data in iSeries planning grid as well as maintaining open trucks at the terminal, educating drivers about the equipment and how to properly operate and maintain this equipment, proactively reaching out to drivers to confirm that their expectations are being met, and offering assistance if needed, updating all driver material / information as needed, documenting all interaction with drivers, including issues and resolution, throughout the welcome experience, and performing other related duties as assigned by supervisory personnel. Timely and regular attendance according to the scheduled shift as determined by supervisory personnel is also required.

Knowledge, skills, and abilities required include knowledge of Werner portfolio and business units, ability to communicate, educate and negotiate in a professional manner, ability to operate a PC, including iSeries, Excel, and Word, and strong decision-making skills. Education and experience preferred include CDL, high school graduate or equivalent experience, three to five years transportation experience within the trucking industry, and one to two years of customer service experience.

This position is eligible for benefits, which include medical, dental and vision plans, a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans, and other optional supplemental coverage.