Knowledge Management Expert

A company is looking for a Knowledge Management / Taxonomy Expert (CRM Content).

Key Responsibilities

Build and maintain a comprehensive taxonomy of tags, categories, and metadata for CRM content

Develop and manage a global knowledge base with campaign templates and best practices

Collaborate with analytics teams to ensure content is tagged for performance tracking and reporting

Required Qualifications

Experience in knowledge management, taxonomy design, or content operations (CRM or marketing preferred)

Strong understanding of metadata, tagging systems, and content governance

Familiarity with CRM tools and campaign automation platforms

Excellent organizational skills with a focus on scalability

Collaborative mindset with experience working across marketing, data, and tech teams