Restaurant General Manager

General Manager Position

To act as the General Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he / she does in their role every day. The General Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company and developing restaurant management and staff.

Responsibilities

• Provide management coverage of operating hours and direct supervision of operations in an individual restaurant
• Meet or exceed established sales, revenue and profitability goals, SLEBITDA movement in a positive direction
• Ensure the financial integrity of all P&L statements by adhering to systems that properly track expenses and revenues that are categorized, coded and posted through control processes
• Define, manage and oversee the monthly and annual sales objectives for the restaurant
• Manage and ensure that all revenues, cash, credit or company collateral are properly deposited and accounted for, and are secured into the companys operating bank account
• Identify and resolve sales and profit problems at the restaurant
• Ensure the integrity and operational functionality of all POS and security systems and equipment
• Ensure that the restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness
• Ensure company standards in product and restaurant specifications
• Ensure safe working conditions as required by OSHA and federal, state and local governing bodies
• Report and arrange for any necessary maintenance and repair work
• Manage all internal / external communications in a timely and effective manner
• Verify and complete all required paperwork on a timely basis
• Supervise, guide and train team members both front of the house and back of the house to meet established objectives
• Communicate with managers, hourly employees, and customers, and provide positive feedback and promote a positive image of the restaurant and good employee morale
• Ability to perform the duties and responsibilities of all positions at the restaurant and proficient in performing such duties, in order to role model and teach appropriate skills and behaviors in the restaurant, and through instruction and supervision, train and develop managers and hourly employees
• Train staff in all proper EOD procedures, including check out procedures
• Regularly counsel and coach managers and other employees
• Entrusted with decision-making authority to discipline, suspend or discharge employees as appropriate.
• Evaluate managerial staff, along with the Regional Manager, with formal evaluations, and regularly evaluate managerial staff informally
• Evaluate hourly staff, along with the Operations Manager, with formal evaluations, and regularly evaluate hourly staff informally
• Lead and run a shift effectively and develop and train Operations Managers to do the same
• Conduct and determine regular managerial staff meetings and team member meetings
• Set goals and assignments for managerial and hourly team members, including recognizing good performance and coaching poor performers
• Delegate management responsibilities to managerial staff and assign tasks to team members, and ensure all required responsibilities and tasks are performed and completed effectively
• Execute effectively and train other managers to do the same use of the Daily Shift Card and Red Book
• Train management / staff in all proper EOD procedures, including banking
• Utilize time chit method of daily employee performance review
• Ensure maintenance of a safe and harassment free workplace
• Entrusted to take quick and responsible action in solving problems and to use reason when dealing with employee disciplinary issues and handling customer complaints
• Initiate and follow-up of phone call and email communications in a timely manner and as appropriate

Additional Responsibilities

Qualifications

The General Manager will typically have 1-2 direct reports and be responsible for a staff of up to 40 employees. The General Manager will be responsible for revenue operations in excess of one million dollars.

A High School Diploma

Bachelors of Arts concentration in food & beverage, business, marketing or management is preferred

Minimum three to five years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred

Must have completed Culinary and Food Expert (CAF) training program

Effective oral and written communication skills

Regularly work 50-55 hours per week

Must hold a valid drivers license and drive for company business as required

Ability to manage, lead, coach, teach and train others, including with respect to management responsibilities, culinary duties, and host and service duties

Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives

Human Resources management skills in employee relations, recruiting and retention and employee recognition

Ability to supervise and oversee employees in roles from entry level to mid-level management

Ability to work with no supervision and prioritize all operations of the restaurant

Ability to make difficult and quick decisions

Advanced analytical and problem solving skills

Excellent computer skills with emphasis on MS operating systems

Exceptional organizational skills and attention to detail

Strong communication, presentation and writing skills

Ability to communicate effectively with all levels of management

Ability to work well under pressure in a fast paced, dynamic environment

Ability to multitask and prioritize effectively

Ability to effectively manage teams as well as work effectively as part of a team

Passion for providing excellent service and quality

Additional Physical Requirements

First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using the freshest ingredients available. Guided by its Follow the Sun culinary philosophy, First Watch's chef-driven menu rotates five