Staff Product Manager (Shared Services)

Join Us In Creating A Better Way!

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We're creating a better way one that's transparent and trustworthy for both our consumers externally and our employees internally.

Move your career forward while connecting countless people to the life-changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We're always on the lookout for creative opportunities to do right by our customers, and each other. Together, we're creating a better way to work, united by our common passion to make a difference.

Navigating healthcare operations behind the scenes is highly complexbut for the right product leader, it's a chance to create real impact, ensuring vital processes work smoothly so others can succeed. At eHealth, your work as a Staff Product Manager will empower the business teams who support millions of consumershelping deliver timely, accurate, and reliable operations that enable informed health coverage decisions for people across the country.

We are looking for more than just a "requirement gatherer." You will help shape the future of our internal operations, collaborating with our business and engineering teams to solve critical and technically challenging problems. You'll use user insights and operational data to shape strategy and invent scalable solutions, always seeking ways to streamline and automate workflows that support a variety of cross-functional business operations. In this role, your contributions will drive efficiency, accuracy, and impact across the organizationultimately enabling better experiences for both our internal teams and the consumers they serve.

This is a fully remote role and the person can be located anywhere in the US, however the primary expected work hours will be Pacific Time for team collaboration with engineering and offshore teams in China.

What You'll Do

• Innovating core services and collaborating with cross functional business applications to improve shopping, enrollment and post enrollment customer experience.
• Lead the product strategy and roadmap for back-end operational solutions, with a focus on supporting, innovating and optimizing key projects for shared services including Quotes and Recommendation Engine.
• Work with teams of Engineers and Architects to define APIs, SLAs and Monitoring / Observability aspects of the services for both internal and external customers.
• Drive cross-functional initiatives and manage products throughout their full lifecyclefrom ideation and development to release, measurement, and ongoing post-release support.
• Collaborate closely with cross functional product, engineering, legal and compliance, security as well as internal UX / design teams to resolve system dependencies and enhance the architecture, workflows, and process design of our platforms.
• Define product requirements and develop actionable technical user stories for drugs, providers, quotes and plan services, managing the product backlog and overall prioritization to best support operational efficiency.
• Serve as a strategic Product Owner, driving Agile methodologies, orchestrating sprint planning and execution with little support.
• Champion the product vision, building alignment and buy-in across operations-oriented teams and business stakeholders.
• Write comprehensive Product Requirement Documents (PRDs), Functional Requirement Documents (FRDs), API specifications, and user stories, ensuring clarity and traceability from concept to releases.
• Well-versed in writing technical user stories and epics, with expertise in breaking them down into tasks to ensure clarity, alignment, and efficient execution.
• Optimize product development workflows to ensure timely, in-scope, and on-budget delivery, while continuously improving our core operational flowsincluding status updates, compensation processes, and revenue recognition.
• Innovate with AI & Automation. Explore opportunities to apply AI-driven product development, LLM-based solutions, and agentic automation within shared services to streamline workflows, improve scalability, and enhance operational efficiency.
• Communicate product status, goals, and key performance metrics to stakeholders within sales, integration, enrollment, revenue operations, and accounting.
• Lead market research and competitive analysis to inform the evolution of our back-end features and process enhancements.
• Use both quantitative and qualitative data to prioritize initiatives and clearly articulate rationale behind product decisions.
• Proactively innovate and adapt back-end solutions to meet changing business needs and drive operational success.
• Demonstrate eHealth's values in your behaviors, practices, and decisions.

Your Skills & Experience

What We Offer (Benefits) :

The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth's total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees' personal and professional wellness. For more information on our total rewards offerings, please visit our career site.

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.