GA DDS Level 1 Help Desk Analyst

Short Description :

Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.

Complete Description :

LOCAL CANDIDATES

• This position is located at DDS Headquarters in Conyers, Georgia
• Bilingual, Spanish highly preferred
• Do NOT submit candidate previously submitted to #762935 & #765352 & #774574 & #776101
• MUST have IT Help Desk Call Center exp

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

Qualifications :

This position is located at DDS Headquarters in Conyers, Georgia.