VP, Creative Operations

VP, Creative Operations

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

The VP, Creative Operations drives operational, process, and system innovations for the Marketing Creative organization, integrating people, processes, and platforms to deliver world-class creative work at scale. As a strategic partner to senior leadership, including the SVP and Chief Creative Officer, this role connects Creative, Marketing Operations, Media, Product, Insights, Research, PR, and external partners to enhance creative quality and commercial outcomes.

Duties and Responsibilities

• Lead the design, build and evolution of operational models that align creative and marketing activities to the strategy of the wider enterprise and incorporates early strategic insights, competitive intelligence, and creative foresight in advance of and through campaign development. Ensure creative output supports overall marketing and business objectives while maintaining creative integrity.
• Oversee annual planning and budgeting cycles for creative output, capacity, and agency requirements, ensuring flexibility and prioritization against business goals. Partner with Marketing Creative leads, Business Planning, and Procurement to forecast, scenario plan, and analyze budget performance, enabling adaptive resource deployment. Use financial insight to strategically steer and guide creative investment decisions and to inform long-term planning, cost efficiency, and value creation.
• Develop and implement operational strategies to optimize creative workflows and processes. Define operating frameworks, RACI models, and governance processes that bring clarity, speed, and accountability across the marketing ecosystem.
• Advocate the adoption of tools, technologies, and best practices to enhance team performance and ensure teams are equipped to meet project demands while fostering a collaborative, experimental, and learning-oriented culture across the Marketing enterprise. Champion responsible and proactive technology and AI integration that enhances creative delivery, realizes efficiencies, and unlocks new ways of working.
• Build collaborative relationships with agencies, vendors, and technology partners to enhance creative capability and speed to market. Serve as a senior advisor and trusted partner across Creative, Marketing, Media, Product, and PR / Comms teams, fostering alignment and shared accountability.
• Engage proactively with executive stakeholders to provide operational insight, confirm progress to delivery, and guide strategic prioritization. Communicate complex operational narratives clearly to senior audiences, enabling informed decision-making and organizational clarity.

Basic / Minimum Qualifications

Required Job Qualifications

Preferred Qualifications

Working Conditions

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.