Ecommerce Customer Service Associate (Waco)

Ecommerce Customer Service Associate

Location : Waco, Texas; On-Site

Department : Digital

Reports to : Ecommerce Operations Manager

Summary : Sendero Provisions Co. is seeking a Customer Service Associate to support our growing ecommerce business. You will serve as the frontline representative of our brand, handling customer inquiries across multiple channels while delivering exceptional service. This role requires strong communication skills, problem-solving abilities, and a passion for creating positive customer experiences that reflect our brand values. You'll be an essential part of our digital team, helping to build customer loyalty through responsive and thoughtful support.

Essential Duties and Responsibilities : (Additional responsibilities may be assigned as needed)

Customer Communication :

• Respond to customer inquiries via email, chat, and phone in a timely manner
• Address product questions, shipping concerns, and order status updates
• Maintain a friendly, professional tone that reflects our brand voice
• Document all customer interactions in our service platform
• Meet or exceed response time and resolution metrics

Order Management :

Problem Resolution :

Product Knowledge :

Team Support :

Required Qualifications :

Preferred Qualifications :

Physical Requirements :