Company Description : H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience.
A typical day will include the following responsibilities :
A Day in the Life
- Provide excellent customer service : welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
- Willingness to engage and have conversations with customers to provide excellent service
- Guide customers through our fashion trends, stories & products in all areas of the store
- Ability to effectively promote and sell our products to customers
- Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Representing yourself and the H&M brand positively during all customer interactions
- Support with commercial or operational actions to reach sales targets with store management team
General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.Use your product & fashion knowledge to share relevant information to customersTeam & Development
Retain and share your service, fashion and store operations knowledge and skills with colleaguesFollow all procedures, routines, and legal requirements in all areas of the storeGive & receive feedback with your colleagues to learn, develop & support each otherParticipate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future developmentRetail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice & processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelinesEnsure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services / tools, etc (Instore Care App, Click & Collect, Smart Store etc)Support with opening and closing of the storeFollowing all H&S guidelines and legal requirements applicable to role and responsibilitiesQualifications
Who You Are
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.Motivated by giving customers a great experience.You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.You should also enjoy working in a collaborative and dynamic environment.You have sales experience working in a dynamic and collaborative environment that you can apply to your roleExperience working with customer service in fashion, retail or other service-related industriesWhy You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe.Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose.We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.
Benefits : We offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
Inclusion & Diversity : H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization.
Job Status : Hourly, Non-Exempt
EEOC Code : SLS
Compensation : Sales Associates Pay Rate $12.00 per hour
EEO Statement : We are an equal opportunity employer and welcome applications from diverse candidates.
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