Talent.com
Help Desk Support IV (Contractor)
Help Desk Support IV (Contractor)Apidel Technologies • Philadelphia, PA, US
Help Desk Support IV (Contractor)

Help Desk Support IV (Contractor)

Apidel Technologies • Philadelphia, PA, US
30+ days ago
Job type
  • Temporary
Job description

Job Description

Job Description

Please note that this is not an IT support role.

This is more of an Accounts Payable customer service rep.

This is an office-based position. Per the Agreement, selected candidate will need to be eligible to return to office. Please note that suppliers will need to attest via Smartsheet prior to the offer being submitted in Beeline.

Issuetrack - this is the ticketing system that is used tickets received from employees and vendors tickets assigned to team members and they work through issues; may triage to other teams as necessary

Must have good understanding of different processes within procurement to pay this group takes total accountability for each ticket from start to close

Moved to a new instance of the same system recently, not only provide a response but also lead that submitter to be able to resolve in the future - important for that person to help be more forward thinking.

Must have good analytical skills

Phone etiquette - not a lot of calls, but must be able to take calls and enter in ticketing system as needed

Supporting various projects as needed

8-5p EST

All virtual right now, but plans to transition into the office eventually; local to be in the office

Interview process - 1st with manager, 2nd with direct leader and his leaders

Looking for those with any customer service experience

those who worked with any program (not necessarily Issuetrack)

This is for the Accounts Payable team. They had these previously as a Customer Service role, but they wanted a higher caliber candidate who could kind of consult with the managers to help them correct whatever issues they may have in the future so they had to use the helpdesk template as it has a higher bill rate.

Its handling any issues / questions from procurement to payment. So if managers or various vendors have questions about their invoicing, they will submit a ticket through the Issuetrack system. This person will take that ticket, and reach out to resolve the issues....then follow back up with the manager / vendor.

Looking for those with strong customer service experience. The manager there now came from a retail background. Just need a polished professional who also can pick up the AP process quickly.

Please ensure that the candidates submitted are aware about the temp to perm aspect of this opportunity. The role has a 3-6 month learning curve and the manager wants someone who is serious about the role and that means they would be potentially required to come into the HQ office this year.

Create a job alert for this search

Help Desk Support • Philadelphia, PA, US

Related jobs
Remote Help Desk Technician

Remote Help Desk Technician

VirtualVocations • Hamilton, New Jersey, United States
Remote
Full-time
A company is looking for a Remote Helpdesk Support Analyst.Key Responsibilities Answer calls and chats from team members, assist with problems, and enter issues into the help desk ticketing syste...Show more
Last updated: 1 day ago • Promoted
Help Desk Level 2

Help Desk Level 2

Two95 International Inc. • Cherry Hill, NJ, US
Full-time
Quick Apply
Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site. Ensure proper documentation, notification, and escalat...Show more
Last updated: 30+ days ago
MSP Help Desk

MSP Help Desk

CrafTech Computer Solutions • Media, Pennsylvania, United States
Full-time
Quick Apply
We are a close-knit team of around 15 dedicated professionals who work together to achieve our goals.Our collaborative spirit drives us to continuously improve and acquire new skills, keeping pace ...Show more
Last updated: 30+ days ago
Help Desk Analyst - Application Support

Help Desk Analyst - Application Support

Sunrise Systems • Trenton, New Jersey, United States
Full-time
Quick Apply
Title : Help Desk Analyst - Application Support.Location : Trenton, NJ (100% onsite).Internal reference number : 25-05767. Provide Application Support to agency users.Note : Candidate will initially nee...Show more
Last updated: 30+ days ago
Service Desk Technician III

Service Desk Technician III

VirtualVocations • Philadelphia, Pennsylvania, United States
Full-time
A company is looking for a Service Desk Technician III to provide advanced technical support and customer service.Key Responsibilities Resolve complex service requests and incidents escalated by ...Show more
Last updated: 13 days ago • Promoted
Help Desk

Help Desk

Sunrise Systems • Trenton, New Jersey, United States
Full-time
Quick Apply
Duration : 06 Months of Contract.Provides technical assistance to other data processing personnel on problems dealing with operating systems, computers, utility programs, system control parameter.Ov...Show more
Last updated: 30+ days ago
Help Desk Analyst, Tier 2

Help Desk Analyst, Tier 2

Prequel Solutions • Chester, Pennsylvania, United States
Full-time
Quick Apply
The Help Desk Analyst provides Level 2 Support by performing a variety of technical and customer service tasks to ensure the smooth operation of our IT systems and services.Manage expectations at a...Show more
Last updated: 30+ days ago
Help Desk Support Engineer - Onsite King of Prussia, Pennsylvania

Help Desk Support Engineer - Onsite King of Prussia, Pennsylvania

Blue Mantis • King of Prussia, Pennsylvania, US
Full-time
Quick Apply
This role will require applicants to be on site 3 days a week which could increase to 5 days a week onsite.Onsite Desktop Support Technician provides support to customer’s End Users both in person,...Show more
Last updated: 30+ days ago
Asset Coordinator - Help Desk Technician

Asset Coordinator - Help Desk Technician

Montgomery County Pennsylvania • Norristown, PA, United States
Full-time
Reporting to the Client Assistance Manager incumbent provides helpdesk support solutions that include but are not limited to software and hardware diagnostics, troubleshoot and repair.This position...Show more
Last updated: 30+ days ago • Promoted
Service Desk Analyst

Service Desk Analyst

VirtualVocations • Hamilton, New Jersey, United States
Full-time
A company is looking for a Service Desk Analyst I.Key Responsibilities Provide telephone-based technical support for hardware / software incidents and service requests Research problems and utiliz...Show more
Last updated: 30+ days ago • Promoted
Level One Help Desk Admin- End User Support

Level One Help Desk Admin- End User Support

Contour Data Solutions • Philadelphia, PA, USA
Full-time
Quick Apply
Level 1 / 2 Help Desk Admin - End User Support.Job Location : Philadelphia, PA (remote possible).Full time position- Wednesday-Sunday Shift. Contour Data Solutions is looking for a person wanting to ma...Show more
Last updated: 30+ days ago
Service Desk / Help Desk Technician

Service Desk / Help Desk Technician

Two95 International Inc. • Cherry Hill, NJ, US
Full-time
Quick Apply
Service Desk / Help Desk Technician.Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices. When necessary provide on-site support.Ensure p...Show more
Last updated: 21 days ago
Intake Representative (Acute)

Intake Representative (Acute)

KabaFusion • Hammonton, NJ, US
Full-time
Come join an exciting and innovative company that puts the “care” back in healthcare!.Why do Intake Representatives want to work here? The reason people love working for KabaFusion is b...Show more
Last updated: 15 days ago • Promoted
PIMS Helpdesk Support Specialist

PIMS Helpdesk Support Specialist

VirtualVocations • Hamilton, New Jersey, United States
Full-time
A company is looking for a PIMS Helpdesk & Data Support Specialist.Key Responsibilities : Provide front-line support for PIMS-related inquiries and issues, including ticket triage and resolution ...Show more
Last updated: 1 day ago • Promoted
CPQ Resale Support Specialist

CPQ Resale Support Specialist

Unisys Corporation • Blue Bell, PA, United States
Full-time
What success looks like in this role : .Support the end-to-end CPQ process for Unisys hardware and software resale opportunities. Partner with Sales teams to gather requirements and generate accurate,...Show more
Last updated: 21 days ago • Promoted
Help Desk Technician

Help Desk Technician

VirtualVocations • Hamilton, New Jersey, United States
Full-time
A company is looking for a Help Desk Technician.Key Responsibilities Provide technical support and troubleshooting for hardware and software issues Assist customers with inquiries and deliver ex...Show more
Last updated: 30+ days ago • Promoted
IT Service Desk Analyst

IT Service Desk Analyst

VirtualVocations • Philadelphia, Pennsylvania, United States
Full-time
A company is looking for an IT Service Desk Analyst II to provide customer support for IT-related issues.Key Responsibilities Manage and document incidents in the ServiceNow ticket queue, ensurin...Show more
Last updated: 30+ days ago • Promoted
Help Desk Level 1

Help Desk Level 1

Two95 International Inc. • Cherry Hill, NJ, US
Full-time
Quick Apply
Participate in project planning and scheduling.Ensure assigned project tasks are completed completely and on time.Ensure proper documentation, notification, and escalation of all inc...Show more
Last updated: 30+ days ago