System Engineer

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We are seeking an experienced and highly motivated

• System Engineer
• to join our growing team. This role involves a mix of
• onsite and remote support
• for our managed services clients, covering
• server, network, and desktop infrastructures
• . The ideal candidate will be technically proficient, client-focused, and capable of managing multiple environments with an emphasis on reliability, performance, and security.
• Key Responsibilities :
• Travel to assigned client sites to implement, maintain, and support
• network, server, and workstation infrastructures
• , ensuring optimal uptime and performance.
• Provide comprehensive
• desktop and application support
• , including :
• New user setup
• Line-of-business (LOB) applications
• Hosted environments
• General troubleshooting
• Install, configure, and support
• network hardware and services
• including LAN / WAN, routers, firewalls, switches, and other security appliances.
• Deliver advanced support for
• Microsoft environments
• , including :
• Windows Server & Desktop OS
• Microsoft 365 / Exchange Online
• Active Directory / Azure AD
• Remote Desktop Services (RDS)
• Administer and support
• virtualization platforms
• such as
• VMware
• and
• Hyper-V
• , including provisioning, maintenance, and performance tuning.
• Collaborate with internal team members and client stakeholders to provide
• strategic IT guidance
• , perform system evaluations, and recommend infrastructure improvements.
• Coordinate with third-party vendors for hardware / software support, upgrades, and escalated issues.
• Maintain accurate and up-to-date
• technical documentation
• , including client-specific configurations, procedures, and SOPs.
• Record all work performed — including time, notes, and expenses — in
• ConnectWise Manage
• or equivalent PSA platform.
• Requirements (Must-Have) :
• Bachelor’s degree in IT, Computer Science, or a related field,
• or
• equivalent professional experience.
• 5+ years of hands-on IT experience
• , preferably in a
• Managed Services Provider (MSP)
• or multi-client environment.
• Strong Experience in Windows Server & Desktop OS, Microsoft 365, Active Directory / Azure AD
• Strong interpersonal and communication skills; able to explain technical issues to non-technical users.
• Ability to
• multi-task
• in a fast-paced environment and work both independently and as part of a team.
• Must be able to pass a background check.
• Valid U.S. driver's license and reliable personal vehicle for travel to client sites.
• Preferred Experience (Highly Valued) :

Experience with the following tools and platforms is strongly preferred :

• Networking & Security
• : Cisco, Meraki, WatchGuard, SonicWall
• Antivirus & Security
• : Bitdefender or equivalent enterprise-grade solution
• Email Security
• : Barracuda Cloud or similar spam filtering solutions
• Virtualization
• : VMware, Hyper-V, or similar hypervisors
• Backup & Recovery
• : Veeam or equivalent enterprise backup solutions
• RMM & PSA Tools
• ConnectWise Manage (ticketing / PSA) or similar platforms
• ConnectWise Automate (RMM) or similar platforms

Job Type : Full-time

Pay : $65,000.00 - $75,000.00 per year

Benefits :
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule :

• 8 hour shift

Ability to Commute :

• Cromwell, CT 06416 (Preferred)

Ability to Relocate :

• Cromwell, CT 06416 : Relocate before starting work (Preferred)

Work Location : In person