Executive Director, Patient Services

Summary

Gossamer Bio is seeking a dynamic strategic Executive Director of Patient Services to lead and elevate our patient engagement and support initiatives. This role ensures our patients receive exceptional care and support throughout their treatment journey. The Executive Director will work closely with cross-functional teams including Research and Development Clinical Operations and Commercial departments to drive patient-centric strategies and programs.

Essential Duties and Responsibilities

• Define and execute the companys patient services vision and roadmap aligning with corporate mission access goals and launch timelines. Build a patient-centric culture grounded in empathy accountability and operational excellence.
• Design and oversee the Hub and Specialty Pharmacy network strategy including benefit verification prior authorization appeal support and financial assistance workflows. Ensure processes meet all legal compliance and medical regulatory requirements while delivering a seamless provider and patient experience.
• Stand up integrated patient support solutionsaffordability programs onboarding adherence and educationembedded within the most efficient vendor infrastructure. Ensure frictionless coordination between prescribers pharmacies and patients.
• Partner closely with Market Access Commercial Clinical Regulatory and Medical teams to align patient services with trial enrollment product launch readiness and reimbursement strategies. Serve as the patient services voice in strategic planning and launch execution.
• Develop and manage tailored programs that address diverse patient needs (e.g. co-pay assistance bridge / quick-start disease management). Continuously monitor patient feedback and operational data to enhance service quality speed to therapy and satisfaction.
• Maintain full compliance with HIPAA FDA CMS and other applicable federal and state regulations. Champion ethical practices and rigorous documentation across all patient-facing activities.
• Partner with Commercial Analytics to define and track KPIs measuring service performance turnaround times adherence and satisfaction. Leverage insights to optimize processes demonstrate value and inform strategic decisions.
• Recruit mentor and develop a lean cross-functional patient services team capable of operating with speed accountability and precision in a start-up environment. Foster a culture of ownership empathy and continuous learning.

Education Certifications Experience

Gossamer Bio is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants and complies with all applicable national state and local laws governing nondiscrimination in employment.

The expected salary range for this position is listed below. Actual pay will be determined based on experience qualifications and other job-related factors permitted by law. This position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. This position also qualifies for the benefits as listed below.

Gossamer Bio offers highly competitive benefit plans and programs including medical dental and vision insurance 401(k) and 401(k) matching long-term incentive plan disability plan vacation pay sick time holiday pay and work personal and family time off in accordance with the terms of the applicable plans. For additional general information on Company benefits please visit Range

$255750 $270000 USD

California Consumer Privacy Act (CCPA) Notice for California Residents :

This notice is to notify you that personal data about you has been collected by Gossamer Bio (Controller) which is located at 3115 Merryfield Row Suite 120 San Diego CA 92121 and can be contacted by emailing because Controller wishes to evaluate your candidacy for employment at Controller.

Your personal data was either obtained from publicly available sources (e.g. LinkedIn) or provided to Controller by someone who referred you for potential employment. Controllers Privacy team can be contacted at .

Your personal data will be processed for the purposes of managing Controllers recruitment related activities which include setting up and conducting interviews and tests for applicants evaluating and assessing the results thereto and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016 / 679 (General Data Protection Regulation) and the California Consumer Privacy Act (CCPA) as necessary for the purposes of the legitimate interests pursued by the Controller which are the solicitation evaluation and selection of applicants for employment.

Your personal data has been shared with Greenhouse Software Inc. a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controllers behalf.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR and CCPA you have the right to request access to your personal data to request that your personal data be rectified or erased and to request that processing of your personal data be restricted. You also have to right to data addition you may lodge a complaint with a supervisory authority.

Required Experience :

Director

Key Skills

CCNP,Children Activity,Corporate Paralegal,Graphic Designing,Advertising,Import & Export

Employment Type : Full Time

Experience : years

Vacancy : 1