Parts To Service Liaison / Warranty Administrator

Parts-To-Service Liaison / Warranty Administrator

Reporting to the Parts & Service Manager, the Parts-to-Service Liaison / Warranty Administrator is responsible for coordinating the flow of parts to our Service Department and administering all Harley-Davidson warranty claims with precision and timeliness. This role safeguards gross profit, supports technician efficiency, and elevates the customer experience.

Key Responsibilities

• Parts Coordination Source, allocate, and stage parts for scheduled and walk-in repairs; maintain real-time status on special orders.
• Warranty Administration Prepare, submit, and track warranty claims; reconcile credits and debits; maintain compliance with all H-D policies.
• Inter-department Communication Act as primary contact among Parts, Service, and Accounting to ensure repair orders (ROs) progress without delay.
• Inventory Control Audit warranty cores, monitor return timelines, and mitigate obsolete inventory exposure.
• Reporting & Documentation Generate daily RO and claim status reports; archive documentation per OEM and federal guidelines.

Qualifications

What We Offer

Please submit your rsum and a brief cover letter to sdaniell@wiseriders.com with "Parts-to-Service Liaison / Warranty Administrator" in the subject line. Qualified applicants will be contacted to schedule an interview.

Reno Harley-Davidson is an Equal Opportunity Employer and a drug-free workplace.