Director of Housekeeping

Job Description

Job Description

Description : About Appellation

Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way : a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship. Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025.

Overview of Position :

The Director of Housekeeping at Appellation Healdsburg is the leader and champion of the heart of the house experience, being the ambassador for upkeep of guest rooms and public areas. This is an extraordinary opportunity to lead the guest experience at one of Healdsburg's most distinguished properties, crafting innovative experiences and delivering memorable experiences that reflect the region’s genuine hospitality.

As Director of Housekeeping, you will play a leading role in developing, executing, and consistently evolving the service in guest rooms and public areas alongside the leadership of the hotel. You will directly oversee and coordinate the servicing of guest rooms for arrival, stayover service, and turndown. You will also directly oversee and coordinate the maintenance of public areas cleanliness with hotel members and third-party vendors. Responsibilities include being actively involved and monitor policies and procedures regarding cleanliness of guest rooms and public area, curating memorable interactions with guests and employees, training and development of staff, purchasing (of collateral, guest supplies, operating supplies, linen and terry), supervising and mentoring assistant managers and hourly team members, ensuring the highest level of service standards in all interactions (digital and in person).

What We Offer :

We offer competitive compensation and benefits and an opportunity to be part of an inspired opening team at a luxury destination resort! These aren't just benefits - they're our commitment to you. People power us! When you thrive, we all thrive!

Weekly Pay - Get paid every week for better cash flow and financial flexibility

Paid Time Off - Recharge when you need it to rest and reconnect

Comprehensive Insurance Coverage - Health, dental, and vision insurance plans available

401(k) Matching - Build your future with company-matched retirement contributions

Holiday Pay - Get compensated for those important family moments and celebrations

Your Birthday = Paid Holiday - Celebrate your special day with a paid day off

Complimentary Meals - Savor every shift with delicious complimentary meals

Employee Discounts – Enjoy discounted stays at Appellation properties and dining outlets

Primary Duties and Responsibilities :

• Ensure exceptional housekeeping service standards are maintained at all times, handling VIP room preparations, special amenities, and guest requests personally.
• Resolve housekeeping-related guest complaints and escalated issues promptly and professionally while maintaining relationships with repeat guests and ensuring room preference accommodations.
• Supervise daily housekeeping operations including making daily assignments, creating and administrating daily check lists, coordinate room cleaning, daily labor schedules, laundry services, and coordinate with front office for room status updates and guest preferences.
• Delegate responsibilities to Assistant Housekeeping Managers to facilitate growth and development.
• Monitor housekeeping operations for efficiency and luxury cleanliness standards, ensuring proper room preparation, public area maintenance, and housekeeping procedures are followed.
• Manage supply inventory, cleaning schedules, and room availability optimization while implementing quality control measures and inspection protocols.
• Monitor daily occupancy rates, room turnover times, and housekeeping productivity metrics, analyzing cleaning patterns and staffing needs for forecasting.
• Recruit, hire, train, support, review, discipline and terminate housekeeping team members including room attendants, housekeeping supervisors, and laundry personnel, always striving to maintain the highest possible levels of employee morale.
• Create housekeeping staff schedules ensuring adequate coverage for all shifts and conduct regular performance evaluations and coaching sessions.
• Develop and maintain standard operating procedures for housekeeping operations and conduct regular training sessions on luxury cleaning standards and hotel policies.
• Ensure staff are knowledgeable about cleaning products, safety protocols, and guest amenities while cross-training team members for operational flexibility.
• Manage housekeeping department budget and control expenses, monitoring and reporting on key performance indicators including productivity, supply costs, and labor efficiency.
• Approve housekeeping supply purchases and inventory management within established limits while ensuring accurate tracking and cost control of all cleaning supplies and amenities.
• Oversee daily housekeeping inspection procedures and quality assurance processes, ensuring proper security protocols for master keys, guest rooms, and lost property handling.
• Prepare daily, weekly, and monthly housekeeping operational reports and communicate effectively with other department heads and general management.
• Maintain accurate records of guest room preferences, special requests, and VIP amenities, coordinating with front office for group arrivals and special events.
• Ensure compliance with all hotel policies, procedures, and brand standards while maintaining knowledge of local health regulations, OSHA requirements, and safety protocols.
• Oversee emergency procedures and staff preparedness for housekeeping-related incidents, ensuring proper handling of guest privacy and room security.
• Oversee housekeeping management system operations and room status tracking, ensuring staff proficiency with hotel technology and inventory management systems.
• Coordinate with maintenance for housekeeping equipment updates and repairs while maintaining backup procedures for equipment failures and supply shortages.
• Manage relationships with linen suppliers, cleaning product vendors, and uniform services, coordinating with laundry services and housekeeping equipment providers.
• Maintain communication with corporate office and brand representatives regarding housekeeping standards, working with purchasing departments for supply negotiations.
• Conduct regular audits of housekeeping operations and service delivery, implementing luxury hotel brand cleanliness standards and ensuring consistency across all areas.
• Monitor online reviews and guest feedback regarding room cleanliness for continuous improvement while maintaining elegant and professional appearance of all guest areas and public spaces.
• Conduct regular staff meetings to keep housekeeping team informed, educated, trained, and proactively ensuring that all team members maintain knowledge about safety, chemical handling, and guest service excellence.
• Understand and respond to all guest room and housekeeping needs and requests in a timely and professional manner.
• Attend all mandatory meetings as directed.
• Establish professional demeanor and standards for the housekeeping team that reflect the core values of the luxury hotel brand and its cleanliness standards.
• Delegate responsibility effectively to use the strengths of the entire housekeeping team across all shifts and departments.
• Hold daily shift meetings and line-up briefings for housekeeping supervisors and team leads.
• Hands on leadership, with active participation in the daily operation – which can include cleaning rooms or public area and inspection.
• Support and accommodate team members for cross-training assignments required to support hotel operations, special events, and deep cleaning projects.
• Perform other general tasks, including supporting other hotel departments during peak periods, as directed by the Director of Rooms or General Manager

Requirements :

Essential Functions :

To perform the duties and requirements for this job, you must have the following physical abilities :

You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walking daily up and down the stairs and sitting for periods up to 4 hours and the ability to work in a fast-paced environment with or without reasonable accommodations.

Equal Opportunity Employer

Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national original, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status considered unlawful by federal, state, or local laws.