Customer Success ManagerUdext • Washington, DC, US
Customer Success Manager
Udext • Washington, DC, US
1 day ago
Job type
- Full-time
Job descriptionGuide new customers through a smooth onboarding journey. Develop strategies and training materials that help users quickly get to value. Create self-serve resources (knowledge base articles, FAQs, how-to guides) that make our product simple and intuitive to use. Respond to customer inquiries through Intercom and email with speed, clarity, and empathy. Troubleshoot issues, follow up with precision, and ensure no question goes unanswered. Encourage customer referrals, gather G2 and Capterra reviews, and build advocacy within our user base. Identify upsell opportunities and help customers transition from monthly to annual or higher plans in a way that aligns with their goals. Develop scalable success processes, tools, and systems. As we grow, help hire, train, and mentor the next generation of our Customer Success team. Experience in Customer Success, Account Management, or Support (startup experience preferred). Excellent written and verbal communication skills; you love helping people and turning problems into positive experiences. Strong organizational skills and a proactive, problem-solving mindset. Experience with tools like Intercom, HubSpot, and Notion is a plus. A genuine desire to make customers successful and help build something from the ground up.
Customer Success Manager
We're Udext, a fast-growing SaaS platform trusted by hundreds of customers, including global brands like Burger King, Hyundai, Mercedes-Benz, Dunkin', and Sherwin-Williams. Our mission is to redefine how organizations connect and communicate with their non-desk teams.
As our first Customer Success Manager, you'll shape the foundation of how we support, engage, and delight our customers. You'll work directly with our founders, influence product direction, and build the playbook for how we scale customer success as we grow.
What You'll Do
Be the Customer's Advocate
- Serve as the main point of contact for our customers, ensuring every interaction feels personal, proactive, and human.
- Collect feedback, identify trends, and work closely with product and engineering to improve the customer experience.
Lead Onboarding & Adoption
Build Knowledge & Enablement
Deliver Exceptional Support
Drive Engagement & Growth
Build the Foundation for Scale
What We're Looking For
Create a job alert for this search
Customer Manager • Washington, DC, US
Related jobs
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service.
Managers and MITs play a key leadership role, expected to Live The Ple...Show more
Influ2 brings your ABM to the contact-level.With Influ2, you can act on contact-level intent, reach specific buyers with ads, and make the revenue impact clear.
Snowflake, Datadog, and Capgemini, lo...Show more
We are seeking a Client Success Manager to join our Client Management Team.In this role, you will be responsible for taking ownership for steady state account relationships and acting as the primar...Show more
This position can be based remotely in the US.M (targeting $250M growth trajectory).We are seeking a results-driven and customer-obsessed Vice President of Customer Success to lead and scale our en...Show more
Head of Customer Success Reporting to : Chief Revenue Officer Location / Travel : This position can be based remotely in the US.
Travel Required Company Revenue : ~$80M (targeting $250M growth trajectory...Show more
AlliedTravelCareers is working with Lancesoft Inc.CT Tech in Baltimore, Maryland, 21218!.Must have 1 prior Travel Experience.
Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organi...Show more
A Senior Customer Success Manager (CSM) delivers successful customer outcomes, supports organic growth opportunities across multiple Government customer accounts, and helps customers adopt Casepoin...Show more
We’re looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero’s largest and prestigious customers.
In this role, you’ll serve as a...Show more
Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...Show more
Performs project intake and data collection to obtain project status, cost, schedule, scope, issues and risk information from the project development team.Show more
As a Customer Success Manager you will play a pivotal role in our Customer Success organization driving customer satisfaction and sales growth.
Your primary focus will be nurturing existing relation...Show more
We believe in using space to help life on Earth.Planet designs, builds, and operates the largest constellation of imaging satellites in history.
This constellation delivers an unprecedented dataset ...Show more
Nitra's mission is to build a moreefficient healthcare systemand thetechnologythat makes itpossible.Our goal is to provide an ecosystem of fintech and software solutions that help doctors better ma...Show more
Revenue Cycle Success Manager - (Minneapolis, NYC, and Washington DC).Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right...Show more
Creating Peace of Mind by Pioneering Safety and Security.At Allegion, we help keep the people you know and love safe and secure where they live, work and visit.
With more than 30 brands, 12,000+ emp...Show more
The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products.
The team guides overall valu...Show more
Nitra's mission is to build a moreefficient healthcare systemand thetechnologythat makes itpossible.Our goal is to provide an ecosystem of fintech and software solutions that help doctors better ma...Show more
Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are...Show more
Manager In Training
AutoZone • Silver Spring, MD, US
Full-time
Last updated: 1 day ago • Promoted
Customer Success Manager
Influ2 • Washington, DC, US
Full-time
Last updated: 30+ days ago • Promoted
Client Success Manager
Cohere Health • Washington, DC, US
Full-time
Last updated: 5 hours ago • Promoted • New!
Head of Customer Success
Get Well • Bethesda, MD, United States
Full-time
Last updated: 1 hour ago • Promoted • New!
Head of Customer Success
GetWellNetwork, Inc. • Bethesda, MD, US
Full-time
Quick Apply
Last updated: 2 days ago
Travel CT Tech - $2,444 per week in Baltimore, MD
AlliedTravelCareers • Columbia, Maryland, US
Full-time +1
Last updated: 30+ days ago • Promoted
Senior Customer Success Manager
OPEXUS • Washington, DC, United States
Full-time
Last updated: 15 days ago • Promoted
Senior Customer Success Manager
ChurnZero • Washington, DC, United States
Full-time
Last updated: 12 days ago • Promoted
Client Success Manager
TradeJobsWorkForce • 22201 Arlington, VA, US
Full-time
Last updated: 30+ days ago • Promoted
Project Manager - SuccessFactors
Samprasoft • Washington, DC, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager
Brivo • Bethesda, Maryland, USA
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager, U.S Defense and Intelligence
Planet Labs PBC • Arlington, Virginia, United States
Full-time
Last updated: 30+ days ago • Promoted
Senior Customer Success Manager
Nitra, Inc. • Washington, DC, United States
Full-time
Last updated: 18 days ago • Promoted
Revenue Cycle Success Manager - (Minneapolis, NYC, and Washington DC)
Jobgether • DC, United States
Full-time
Last updated: 18 days ago • Promoted
Head of Waitwhile Customer Success - North America
Allegion Plc • Washington, DC, US
Full-time
Last updated: 5 hours ago • Promoted • New!
Senior Customer Success Manager, Service Provider
Relativity • Washington, DC, United States
Full-time
Last updated: 30+ days ago • Promoted
Senior Customer Success Manager
Medium • Washington, DC, United States
Full-time
Last updated: 18 days ago • Promoted
Customer Success Manager
PerformYard • Arlington, VA, US
Remote
Full-time
Quick Apply
Last updated: 30+ days ago