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Field Service Specialist

Field Service Specialist

Waters CorporationOR, US
30+ days ago
Job type
  • Full-time
Job description

Responsibilities

  • Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
  • Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for efficient performance.
  • Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for efficiency.
  • Prepares a variety of paperwork to detail work in progress, completed work, and other vital tracking paperwork; submits required paperwork on a timely basis to department management.
  • Establishes and maintains prompt professional communications with customers and internal resources.
  • Provides information to customers regarding service products and offerings; optimally sells service products and contracts.

Qualifications

Education :

  • Associates Degree in Chemistry, Engineering, Biology, or other science related fieldBachelors Degree preferred

    • Experience :

  • 2+ years experience with installation, performance maintenance, troubleshooting, support and / or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, and DMA)
  • Ability to perform effective system level troubleshooting

    • Competencies :

  • Must possess a strong customer focus
  • Interpersonal savvy, connect with different expertise levels appropriately and change your approach to meet customers’ needs
  • Personal sense of integrity and trust; ethical practice
  • Must be independent and able to make decisions
  • Effective time management skills
  • System level approach to problem solving
  • Analytical approach with a strong aim to resolve open issues
  • Excellent verbal and written communication skills

    • Travel :

  • A clean driving license and a valid passport will be required
  • This is a territory-based position with travelling within your designated territory, and occasional overnight travel may be required