Job Description
Job Description
Description : Job Summary :
We are seeking a highly motivated and knowledgeable ERP / MIS Administrator to lead and manage our entire tech stack. This includes the new PrintVis ERP and Microsoft Business Central (BC) systems. This is a pivotal role that bridges operations, production, and technology—enabling cost savings through increased efficiency and automated process. The role is designed for someone who thrives in a fast-paced, problem-solving environment and is passionate about building and leading systems that power an entire business.
As the ERP / MIS Administrator, you will be involved in the end-to-end system design, oversight, maintenance, and user experience across our new entire MIS platform tech stack. You’ll partner with executive leadership, production managers, sales, and accounting to ensure that our PrintVis environment technology systems support business goals and continue to evolve and deliver increased efficiencies as we grow.
Supervisory Responsibilities :
Duties / Responsibilities :
System Monitoring and Daily Maintenance
Monitor system alerts, job queues, and logs for errors or delaysMaintain system performance and data accuracy on a daily basisUser Administration and Support
Manage user accounts, permissions, and licensingDeliver ongoing user training and maintain a knowledge libraryAct as the go-to support for user questions and technical challengesFunctional Troubleshooting & Internal Support
Identify and provide resolutions to root cause issues related to job costing, scheduling, reporting, and item setupSupport Sales with customer management, quoting, and Quick Quote toolsTrack, prioritize, and address support tickets and system issuesSystem Configuration & Continuous Improvement
Build and maintain templates, cost structures, and calculation methodsModify existing reports and collaborate on new report developmentProject Management & Development Oversight
Gather requirements and specs for new features and enhancementsLiaise between departments and external development partnersManage PrintVis / BC upgrades (2x annually) and hotfixesData Integrity & Maintenance
Clean and maintain the Contacts list and related recordsEnsure Salesperson Codes and other key data fields are accurateInvestigate and correct system data inconsistenciesVendor & Partner Coordination
Collaborating with ISV partners for support and best practicesManage open support tickets and enhancement requests with vendorsStrategic Contribution
Participate in ERP and workflow strategy discussionsDrive system improvements based on user feedback and evolving business needsRequirements :
Required Skills / Abilities :
Business Process Knowledge
Deep understanding of how Sales, Estimating, Accounting, and Billing interact with productionAbility to map system configurations to real-world workflowsProduction Process Knowledge
Strong grasp of how products are manufactured from start to finishUnderstands the impact of system changes on every stage of productionTechnical System Knowledge
ERP Admin experiencePrintVis and / or Microsoft Business Central experience a PLUSComfortable navigating technical systems, complex tables, and databasesExperience with reporting tools (e.g., Jet Reports, Power BI) is a plusLeadership : You set the tone for system adoption and lead with a positive, proactive mindsetProblem-Solver : You’re energized by challenges and relentless in finding solutionsCollaborative Communicator : You’re not shy—you engage with executives, production managers, and vendors alike, and are able to “influence without authority” across multiple departmentsLifelong Learner : You stay current with system updates and are excited to grow with the roleDetail-Oriented : You don’t let data inaccuracies slip through the cracksProcess-Minded : You understand the “why” behind the work and always look to improve itAccountability : You thrive in an environment where results matter and can’t wait to show the impact you will have on the businessEducation and Experience :
Minimum of associate degree in computer science, information technology or information systemsFamiliarity with print manufacturing or similar production environments3+ years of experience with PrintVis, Business Central, or similar ERP / MIS systemsProven experience with system administration, training, and documentationExperience working with cross-functional teams (sales, production, accounting)Strong reporting and analytics skills a plus (Jet Reports, Power BI, SQL)Bachelor’s degree in Business, IT, or relevant field (preferred but not required)