Customer Support Manager

A company is looking for a Customer Support Manager to lead a technical support team for IBM B2B Integrator.

Key Responsibilities

Manage a technical support team to provide best-in-class support for IBM B2B Integrator

Set clear objectives and improve standards and procedures within the team

Lead customer escalations and collaborate cross-functionally to resolve issues

Required Qualifications

At least 7 years of experience in software technical support, preferably leading an Enterprise technical support team

Proven team leadership and crisis management experience in a technical support environment

Advanced knowledge of IBM B2B Integrator and utilized platforms

Solid knowledge of containerization, including OCP, Kubernetes, and Docker

Knowledge of Salesforce, Cloud, SaaS deployments, Office 365, and Jira