Field Service Technical LeadTata Consultancy Services • Miami, FL, United States

Field Service Technical Lead

Tata Consultancy Services • Miami, FL, United States

11 days ago

Job type

Full-time

Job description

Must Have Technical / Functional Skills

Working Knowledge of Win 10, 11 and iMac, iPad and iPhone devices. Configuring troubleshooting of printers, VC equipment installation, rebuilding OS in laptop and iMacs, hands and feet support and setting up large events for Organization. Ability to lift and move equipments from building to building or floor to floor.

Roles & Responsibilities

Responsible for troubleshooting, installation, maintenance, and service on designated equipments, participate in Oncall Rotation support services.

Service as an escalation point for service issues for designated modalities.

Shared knowledge and coaching other members of the service team on an on-going basis.

Responsible for leading installation activities within the assigned area, ensuring safety and quality measures are taken.

Daily routine checkup of all printers and conference room equipments

Maintenance and disposal of asset and tracking the inventory of the End user devices

Deployment of EUC devices and Equipment with the defined SLA.

Troubleshoot and fix issues with laptops, printers and Mobile / Tablet devices (Apple)

Provide support for larger organization events or training.

Salary Range-$60,000-$90,000 a year

#LI-KR3

TCS Employee Benefits Summary : Discretionary Annual Incentive. Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support : Maternal & Parental Leaves. Insurance Options : Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement. Time Off : Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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Field Service Technical Lead • Miami, FL, United States

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