Customer Service Associate

Job Description

Job Description

Salary :

FRONTIER COOPERATIVE is an agriculture leader in Nebraska providing grain, agronomy, feed and energy products and services to our customers. At Frontier, we have a long-standing tradition of successful partnerships with our customers by managing our business with the highest integrity and quality while being responsible stewards in our communities.

We are now hiring for a Customer Service Associatefor our Elmwood, NE location.This position is being offered as full-time with benefits.

Essential duties :

• Promptly and courteously welcomes walk-in customers, answers office phone calls, forwards calls to voicemail or transfers calls to other appropriate individuals.
• Answer questions about services and products, takes customer orders, resolves or forwards customer complaints to the appropriate division, follow-up with customers to ensure a resolution was reached.
• Resolve billing problems or complaints by performing tasks such as exchanging merchandise, adjusting bills or refunding the customer's money.
• Prepares invoice for fuel services and / or products, creates delivery tickets that is used to prepare final invoices, and performs customer split accounts for invoicing.
• Assists in preparing monthly billing statements by sorting, folding, and inserting statements into envelops and prepares for mailings.
• Prepares purchase order requests for parts or hardware.
• Performs data entry on stock addition of item(s) purchased into company software system, scan purchase orders to accounting department for payment, and file purchase orders.
• Protects organization's value by keeping all customer financial information confidential.

Job skills and requirements :

Benefits available to all full-time employees :

EXPERIENCE THE DIFFERENCE AT FRONTIER COOPERATIVE