Senior Service Desk Technician

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Who We Are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system reinventing warehouse automation for increased efficiency, speed and flexibility.

Who We Are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system reinventing warehouse automation for increased efficiency, speed and flexibility.

What We Need

We are looking for a Senior Service Desk Technician to join our Service Desk team within our Corporate IT organization. Your job will be to provide advanced technical support for end users, ensuring smooth operation of laptops, desktops, printers, and related systems. You will also serve as an escalation point for complex issues while mentoring junior technicians.

What We Do

The IT Service Desk team is part of the Corporate IT organization which is responsible for providing reliable, secure, and efficient technology services to employees across the company. Our team supports a wide range of hardware and software platforms while ensuring users can focus on delivering innovative solutions.

What Youll Do

• Provide support for laptops, desktops, printers, and peripheral devices.
• Serve as an escalation point for complex technical issues from other service desk team members.
• Troubleshoot and support Windows, MacOS, and Linux operating systems.
• Manage and resolve service tickets using Jira Service Desk while maintaining accurate documentation.
• Support and administer Microsoft Intune, Microsoft Office, and Google Workspace environments.
• Utilize and monitor security tools including Zscaler, Microsoft Defender, SentinelOne, and N-Able N-Central.
• Assist with asset management, process improvement, and creating / updating knowledge base documentation.
• Collaborate with cross-functional teams to drive IT service enhancements and projects.

What Youll Need

Our environment

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the worlds largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit .

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work for you and the world. Thats why were proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Automation Machinery Manufacturing, Software Development, and Industrial Automation

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