District Manager Parts and Service (DMPS) - Southeast Region

District Manager Parts & Service

The territory covers the Orlando, FL market (Orlando and central FL areas). The selected candidate must live in territory or relocate to Orlando, FL or surrounding area.

The District Manager Parts & Service serves as a sales professional and business liaison which serves a territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers. They often act as consultants to the dealers and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including : execution of marketing initiatives, customer retention, financial analysis, and training.

What You'll Do (Responsibilities) :

• Extreme ownership of District Revenue, Retention & Customer Experience
• Serve as a trusted advisor to dealership leadership
• Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
• Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities / needs and GM performance goals
• Responsible for analyzing dealer's marketing and merchandising plans and provide effective recommendations to drive service lane traffic
• Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
• Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to : resolution of SPAC / CAC / TAC cases, goodwill / warranty / policy requests
• KPIs : SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance

Your Skills & Abilities (Required Qualifications) :

What Will Give You a Competitive Edge (Preferred Qualifications)

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager. The selected candidate will be required to travel

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