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Guest Service Representative

Guest Service Representative

Seattle Seahawks / First & Goal Inc.Seattle, WA, US
26 days ago
Job type
  • Full-time
Job description

Job Title : Guest Service Representative

Department : Guest Services

Reports To : Guest Services Manager

Rate of Pay : $22.75 / hour

Shift Length : 4 - 8 hours per event on average

  • This is an event-based position; therefore, you are only eligible to work a shift if our stadium is hosting an event

SUMMARY

Lumen Field / Seattle Seahawks is dedicated to creating a workforce that is both diverse and inclusive. Joining our team means that you are committed to providing world class customer service in a fast-paced and high energy environment. As a Guest Services Teammate, you'll have the opportunity to work Seahawks games, Sounders matches, Reign matches, stadium concerts and other large stadium events. Number of shifts may vary based on scheduled events.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Welcome guests and provide directions
  • Outgoing and approachable personality
  • Ability to adapt to a fast-paced, high-energy environment
  • Provide excellent customer service and problem resolution with guests
  • Uphold company policies to ensure guest safety and satisfaction
  • Make quick and efficient decisions while maintaining professionalism
  • Experience and adaptability to using tablets, computers and touch screen technology
  • Ability to communicate effectively while maintaining professional composure under pressure
  • Ability to take direction from Team Lead, Team Captain and Management
  • Open availability to work nights, weekends and holidays as dictated by the event schedule
  • On the job training is provided

    • EDUCATION AND QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be 18 years of age or older
  • Must be able to speak English effectively
  • Must have continual reliable access to email and a computer / smart phone in order to update availability, check schedules and read event information
  • Must be able to pass a background check

    • WORK ENVIRONMENT & PHYSICAL DEMANDS

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to stand for extended periods of time (outside of reasonable accommodations)
  • Comfortable in a fast-paced, loud and crowded environment
  • Ability to walk up and down stairs
  • Must be able to work both indoors and outdoors under various weather conditions

    • Note : No positions allow staff to watch the event at any time

    TIMEFRAME

  • Open availability to work nights, weekends and holidays as dictated by the event schedule
  • This is an event-based position; therefore, you are only eligible to work a shift if our stadium is hosting an event
  • Shift lengths may vary

    • Company : FGI

    Company : Gameday