Level 1 Helpdesk Support

Timely and professional handling of issues such as application errors, password resets, and connectivity problems is essential. While technical skills are important,

• customer service is the top priority
• . If you're resourceful and can follow instructions, you'll be able to learn quickly. Reliability is key-this team values individuals who show up consistently and contribute dependably.
• Contract Details
• Duration :
• Through
• January into February
• Conversion Opportunity :
• At the end of the contract,
• 3 of the top 5 performers
• will be offered
• full-time roles or contract extensions
• Skills
• Help desk support
• Troubleshooting
• Technical support
• Call center operations
• Customer service
• Responsibilities
• Answer incoming calls and log requests for technical support or information
• Retrieve and document voicemail messages
• Diagnose and resolve basic technical issues
• Collaborate with other IT teams to understand systems and applications
• Assist with hardware / software rollouts as needed
• Escalate unresolved issues with detailed documentation
• Stay informed about system updates and changes
• Coordinate hardware servicing with internal teams and vendors
• Maintain records of work performed and prepare activity reports
• Foster effective working relationships across teams
• Make support decisions aligned with company policies
• Promote teamwork and cooperation
• Experience Level
• Entry-Level IT
• Job Type & Location

This is a Contract position based out of Nashville, TN.

• Pay and Benefits

The pay range for this position is $17.00 - $18.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Nashville,TN.

• Application Deadline

This position is anticipated to close on Nov 16, 2025.

h4>

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.