Help Desk Support Representative

Job Type

Full-time

Description

Help Desk Support Representative I Job Description

Summary :

Monday to Friday, 8 : 00 a.m. to 5 : 00 p.m. - Onsite

Responsible for delivering technical assistance and support to end-users, ensuring the resolution of hardware, software, and network-related issues. This position serves as the first point of contact for employees who experience technical problems, offering guidance and troubleshooting to maintain productivity and satisfaction.

Additional Information :

Required Education :

High school diploma or equivalent

Recommended Education :

Associate or bachelor's degree in IT or related field

Description

• Manages enterprise hardware procurement, installation, and support.
• Respond promptly to user queries via phone, email, chat, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, and other peripherals.
• Document all support interactions, solutions, and follow-up actions in the help desk system.
• Escalate complex or unresolved issues to higher-level IT staff or relevant departments as needed.
• Assist with user account setup, password resets, and access permissions.
• Provide step-by-step technical instructions to users with varying levels of technical proficiency.
• Install, configure, and update software and operating systems as required.
• Maintain knowledge of current technology trends and company-supported systems.
• Participate in training and development to improve technical skills and stay updated on support procedures.
• Performs other duties as assigned.

C.R. Crawford Construction is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Requirements

Qualifications & Requirements :