Assistant Manager, Fine Jewelry & Watches

Assistant Manager For Fine Jewelry And Watches

The Assistant Manager for Fine Jewelry and Watches role is an exempt supervisory role, responsible for overseeing the development of the FJW Authentication teams in partnership with the Sr Manager, Manager, Supervisor and other department leaders. The Assistant Manager is expected to adapt to departmental business needs while maintaining a focus on team performance, achieving KPIs, and team development.

What You Get To Do Every Day

• Responsible for overseeing a team of approximately 15-20 people.
• Conduct both formal and informal feedback conversations to support development of the Team.
• In partnership with the Manager, hold the team accountable for meeting / exceeding department goals and demonstrating company values.
• Work closely with the management team to address training and development opportunities within the team.
• Ensure ramp up goals are met weekly for new hires and authenticators being cross trained.
• Help hold the team accountable to policy and procedure such as time and attendance.
• Communicate company initiatives and critical messages to the Authentication team.
• Maintain a high level of engagement through coaching and motivating the team on a daily basis.
• Responsible for driving team KPI's and team engagement while running the floor.
• Empower others and delegate when able to promote individual growth.
• Build and maintain effective interdepartmental relationships.
• Ensure support functions are adhering to department needs daily.
• Work closely with the management team to drive business strategies that will improve production and department results.
• Manages daily operational tasks according to brand standards.
• Acts as a brand ambassador and advocate for TheRealReal.
• Communicate and report on team's daily performance.

What You Bring To The Role

Scheduling :

Compensation, Benefits, + Perks

The expected salary range for this role is $75,000-$80,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's and men's fashion, fine jewelry and watches, art, and homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision.