Banking Center Manager

Job Description

Job Description

The Banking Center Manager is responsible for the administration and efficient daily operation of a full service banking center including operations, consumer lending, product sales, customer service, security and safety in accordance with the Bank’s objectives. Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. They will achieve individual and branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operational tasks to branch staff while ensuring compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations.

Responsibilities include :

• Reinforce the application of superior customer service along with appropriate follow through with involved customers and staff; conducts specific periodic meetings and presentations on this topic with all staff.
• Engage in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; investigates and follows up on significant changes in status of existing customers; meets with customers to discuss needs or concerns and outlines appropriate Bank services.
• Ensure organization of the banking center, coordinating available resources (staff, materials, etc.) for maximum results.
• Responsible for marketing objectives of the area serviced by the branch; document the effectiveness of the branch’s marketing plan and make recommendations to the Retail Bank Ops Manager as appropriate.
• Ensure audit compliance and procedure quality control.
• Ensure that the branch is in compliance with established Bank policies, procedures and state and federal regulations.
• Contribute to the overall profitability of the branch; implements costs controls, income generation, and branch marketing efforts; monitors expenses to ensure compliance with budget.
• Approves or declines credit requests within approved lending limits; submits credit requests to the Loan Committee for approval; interviews loan applicants, explains loan options, rates, terms and collateral requirements; assists customers in the completion of credit applications; obtains credit reports and other verifications as required and analyzes credit data; consults with other lending personnel when appropriate; advises loan applicant of decision; processes necessary documentation and provides customer with properly completed disclosures and forms within established time frames.
• Work closely with the Retail Bank Ops Manager in resolving inquiries and providing managerial support; participates in various internal committees assigned.
• Maintain knowledge of security and safety policies and strictly adheres to established procedures; works closely with the Bank Security Officer to maintain an updated plan for the branch; ensures branch staff is properly trained and made aware of any changes to the branch’s plan and procedures.
• Direct day to day operations for the branch; approves large deposits and withdrawals; reviews and acts on daily reports.
• Ensure effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary training for staff.
• Works closely with the CRA Officer and promotes the Bank’s CRA policies and programs; participates in various professional, civic and community activities; forwards all related documents, comments or requests to the CRA Officer; responsible for the administration of the branch’s CRA public file.
• Reviews NSF and overdraft reports for customers; approves or declines such exceptions within established lending limits.
• Maintains advanced knowledge of financial industry status and trends.
• Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
• Assumes responsibility for special projects; gathers data and prepares reports for Senior Management, audits, and etc.
• Responsible for development and professional growth of assigned branch staff.
• Demonstrate strong delegation skills assuring a highly cross trained staff
• Conducts interviews, employee performance appraisals, disciplinary actions, and supervises the daily activities of the branch including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
• Process, solves and answers complex customer transactions, problems or inquiries.
• Utilize bank systems to process account activity, determine balance and resolve problems within given authority.
• Answer phones, questions and directs callers to proper Bank staff
• Assume responsibility for various branch functions in the absence of staff members or in overload situations.
• Adhere to policies and procedures.
• Other duties as assigned.