Operations Specialist

Branch Manager

We are looking for a skilled Branch Manager to join a logistics company based in Long Beach, California. In this Contract-to-permanent role, you will oversee customs operations, ensuring all processes comply with regulations while maintaining high efficiency. The position requires strong leadership and analytical abilities to manage a team and improve operational workflows.

Responsibilities :

Lead and supervise a team of customs brokers to ensure smooth operational processes.

Deliver clear expectations with regards to the role and responsibilities of your teams (Import, Export, Brokerage) and insure an engaging work environment

Manage the preparation and submission of import and export documentation, ensuring compliance with regulations.

Communicate effectively with clients and customs officials to address inquiries and resolve delays.

Stay informed on changes to customs regulations and ensure team adherence to updated guidelines.

Develop new business

Regularly nurture relationships with agents and vendors

Oversee and assist with rates and quotes

Ensure compliance with all legal and regulatory government entities (US CBP, US Department of Commerce, FMC, TSA, FDA, and all PGAs)

Train and mentor entry-level staff in customs procedures and regulatory requirements.

Review and approve customs entries prepared by team members for accuracy and compliance.

Analyze operational workflows and implement strategies to improve efficiency and accuracy.

Resolve issues related to customs processing to minimize delays and ensure client satisfaction.

Oversee the submission of required documentation such as bills of lading, packing lists, and commercial invoices.

Requirements :

10+ years of experience in international freight forwarding and customs brokerage

5+ years of experience in a management / supervisory role

Excellent interpersonal and communication skills, verbal and written

Cargowise Experience

Leadership Skills

Time management skills

Sales Related Experience

General OSHA and HR Knowledge

Progressive Management Experience (Min. 5 years)

Intermediate Computer Skills (Microsoft Office Suite)

Knowledge of Industry Regulations and Requirements

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