No longer accepting applications
Inside Parts Specialist
IMKOElwood, KS, US21 days ago
Job type
- Full-time
Job descriptionDocument all pertinent identification information including, name, company, machine, Support web based applications and parts look up Perform post-resolution follow-ups to confirm completion to customer satisfaction Enter sales orders Process credit cards Process return authorizations Resolve customer complaints and escalate as necessary Follow up and expedite parts as required to meet customer needs Participate in creation and implementation of parts department policies Communicate all engineering, assembly and quality issues learned from customer Research required information using available resources Escalate unresolved calls using the appropriate protocol to facilitate a resolution Proven analytical and problem solving abilities Effective listening skills Ability to absorb and retain information quickly Aptitude to effectively prioritize and execute tasks in a high pressure environment Exceptional customer service orientation Self-motivated and fast paced personality with serious Work Ethic. Excellent organizational skills. Outstanding computer skills required (MS Windows, MS Office), expert skills in Excel and Exceptional phone manners, the ability to multitask and make good decisions. Team Player
Job Description
Job Description
Inside Parts Specialist : Day Shift
Essential Functions :
- First responder to inbound customer calls to the parts line call loop
- Respond to email messages and website inquiries for customers seeking help
- Provide support, direction and assistance to employees and customers with Snorkel
products
model, serial number, required parts, time of call, and resolution
interactions through the service manager to be addressed in MRB meetings
Access a Plus.
Please submit resume to kendra@imko.com
#INDSTJO
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Parts Specialist • Elwood, KS, US
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