Sales and Service Specialist - 33634

The Sales & Service Specialist , TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales & Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and / or Uber drivers.

Responsibilities :

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals, and providing clean and safe vehicles to our customers.
• Assist customers with various post-rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz / Lyft / Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions, and more.
• Effectively communicate the Hertz / Lyft / Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks, and checking fill levels of all fluids.

Professional Experience :

Wages : $17.50 / hr.

Knowledge :

Skills :