Senior Systems Administrator

Senior Systems Administrator -Baton Rouge LA About us Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II. Join us in driving growth and seizing new business opportunities. Role and Responsibilities Photogrammetric Applications – provide first level help desk and desk side support on client configurations and upgrades and act as a State agent in problem resolution with other entities. Applications include but are not limited to ImageStation Orthopro, Stereo Display,11 Feature collection, DTM Collection, Digital Mensuration, Automatic Elevations, and Image Analyst. Raster Products – provide first level help desk and desk side support on client configurations and upgrades and act as a State agent in problem resolution with other entities. Applications include but are not limited to Bentley Descartes. CADD / Engineering Design Software – provide first level help desk and desk side support on client configurations and upgrades and act as a State agent in problem resolution with other entities. Applications include but are not limited to ArcGIS, MicroStation, InRoads, OpenRoads, InRoads Bridge, OpenRoads Bridge, InRoads Survey, OpenRoads Survey, and Bluebeam. Engineering Project Management Software – provide first level help desk support on client configurations and upgrades and act as a State agent in problem resolution with other entities. Applications include but are not limited to Bentley ProjectWise. Plotter Software - provide first level help desk and desk side support on client configurations and upgrades, server configurations and upgrades, and provide integration with plot drivers and plot devices. Applications include but are not limited to ProjectWise Interplot. Licensing Support – maintain State license pools for CADD and Engineering related software licenses and interface with various software manufacturers to obtain upgrades and for problem resolution. Software manufacturers include but are not limited to Visual Lighting, Altiva, AutoCAD, Bentley, Bluebeam, Ensoft, ETAP, FB-Multipier, GeoCue, Global Mapper, Lusas, PTV, and Sidra Solutions. GIS - provide first level help desk and desk side support on client configurations and upgrades and act as a State agent in problem resolution with other entities. Products include but are not limited to ESRI ArcGIS and Global Mapper. Desktop Support – provide second level Microsoft related operating systems support. Provide general desktop application support of Microsoft Office related products. Provide support for CADD / Engineering workstations, desktops, and laptops, from manufacturers such as Lenovo, HP, and Dell, as well as any peripheral devices such as HP and Xerox printers, HP, OCE and Canon large-format plotters. Support includes troubleshooting, triage, repair, as well as software troubleshooting and configuration of associated applications, drivers, and bios software. Provide support for projects or administrative tasks in the enterprise. Tasks include but are not limited to planning and implementation of workstation and computer deployments, providing input on server specifications and requirements. Minimum Qualification 10+ years' experience providing Bentley ProjectWise Administration 10+ years' experience providing Photogrammetric software installation and support 10+ years' experience providing Bentley MicroStation CADD Management (application and system support), in a network environment utilizing shared system resources 10+ years' experience providing support and management for CADD applications running on MicroStation such as InRoads and Interplot. 10+ years' experience providing large format plotter and scanner support in a managed CADD environment 10+ years' experience in multi-application / vendor license management 10+ years' experience in Project Planning and Management 5+ years' experience providing installation and support for Bluebeam software Knowledge of Microsoft Windows Operating Systems. Experience with Tableau Server & Tableau Cloud administration. Preferred Qualification Bentley Certifications in areas related but not limited to Bentley MicroStation, ProjectWise, OpenRoads, CADD Management Microsoft Certified Professional Certifications CompTIA certifications such as A+ and / or Network+