Talent.com
No longer accepting applications
Service Desk Escalation Engineer

Service Desk Escalation Engineer

ExecutechSpokane Valley, WA, US
10 days ago
Job type
  • Permanent
  • Quick Apply
Job description

Who We’re Looking For :

  • Are you the go-to person when tech goes rogue?
  • The one colleagues ping when Wi-Fi acts up or software throws a tantrum?
  • Join us as a Service Desk Escalation Engineer  and be the hero who transforms tech chaos into calm.
  • No capes required—just your sharp skills and a passion for problem-solving!

Your Mission (should you choose to accept it) :

  • Rescue & Resolve :  Tackle escalated tech issues from Level 1—hardware gremlins, software glitches, and network hiccups don’t stand a chance.

    • Build & Conquer :

  • Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity).

    • Secure the Fort :

  • Manage user accounts and security settings to keep our digital kingdom safe.

    • Document Like a Legend :

  • Track solutions in the ticketing system so your expertise lights the way for others.

    • Update & Protect :

  • Deploy patches and updates to keep systems running smoothly and securely.

    • Collaborate :

  • Partner with team members and other IT teams to crush complex challenges.

    • Be the On-Site Hero :

  • Provide remote  and  in-person support, sometimes saving the day means showing up IRL.

    • Mentor Newbies :

  • Share your knowledge to help Level 1 techs grow into IT rockstars.
  • Your Superpowers (a.k.a.

    • Qualifications) :

  • Education :  Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry).

    • Experience :

  • 2-4 years in IT support (you’ve seen it all, from password resets to network meltdowns).

    • Tech Mastery :

  • Windows, macOS, Active Directory, Office 365, and networking are your bread and butter.

    • Tools of the Trade :

  • Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns).

    • Soft Skills :

  • Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down.

    • Certifications :

  • CompTIA A+, Network+, or Microsoft certs are a plus, but not a must.

    • Why You’ll Love It Here :

  • Team Vibes :  Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who’ve got your back.

    • Grow Fast :

  • Level up your skills with real-world challenges that keep you sharp.

    • Perks :

  • Competitive salary, health / dental / retirement benefits, and company-issued gear (because heroes need tools).

    • Fun Stuff :

  • Team outings, nerf gun battles, and a culture that celebrates wins both big and small.

    • The Nitty-Gritty :

  • Location :  Primarily office-based, with occasional travel to client sites (adventure included).

    • Flexibility :

  • Occasional on-call or shift work (for those who thrive under pressure or live on coffee).

    • Physical Skills :

  • Able to lift 50 lbs (because cloud storage hasn’t replaced  all  the heavy lifting… yet).
  • Ready to Join the Crew?

    • If you’re ready to fix, troubleshoot, and high-five your way through the IT world, hit “Apply” now.

    Warning :

  • This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru.
  • Let’s build a smoother digital future—one ticket at a time.   Powered by JazzHR
    • Create a job alert for this search

    Service Desk Engineer • Spokane Valley, WA, US

    Related jobs
    A1-Front of House Engineer

    A1-Front of House Engineer

    Sandbox Testing AccountAirway Heights, WA, USA
    Full-time
    Quick Apply
    Responsible for ensuring the success of live events by performing the technical aspects related to live event audio.The FOH Engineer is responsible for managing all sound equipment and sound engine...Show moreLast updated: 30+ days ago
    Service Team

    Service Team

    Panda Restaurant GroupPost Falls, ID, US
    Full-time
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Service Specialist

    Retail Service Specialist

    O'Reilly AutomotivePost Falls, ID, US
    Full-time
    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...Show moreLast updated: 30+ days ago
    • Promoted
    Job Front Desk Agent

    Job Front Desk Agent

    InnVenturesSpokane, WA, US
    Full-time
    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest RE...Show moreLast updated: 30+ days ago
    Help Desk Level 2 Technician

    Help Desk Level 2 Technician

    ExecutechSpokane Valley, WA, US
    Full-time
    Quick Apply
    We are seeking a skilled and dedicated Help Desk Level 2 Technician to join our team.This role is ideal for individuals who excel in troubleshooting and resolving complex technical issues, and who ...Show moreLast updated: 30+ days ago
    • Promoted
    Mobile Associate - Retail Sales

    Mobile Associate - Retail Sales

    T-Mobile USA, Inc.Deer Park, WA, US
    Full-time +1
    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation pack...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    System Test Engineer

    System Test Engineer

    ConnexionsSpokane, Washington, United States
    Full-time
    This position is responsible for developing and executing test plans associated.Debug HW through the use of tests and Test Equipment to apply. Works closely with MFG to ensure the Product.Collaborat...Show moreLast updated: 13 hours ago
    • Promoted
    Front Desk

    Front Desk

    MarriottPost Falls, ID, United States
    Full-time
    Front Desk Agents at Marriott are responsible for providing a warm welcome and delivering exceptional service to guests from check-in to check-out. This role is crucial in creating a positive first ...Show moreLast updated: 30+ days ago
    • Promoted
    IT Help Desk Technician

    IT Help Desk Technician

    804 TechnologyAirway Heights, WA, US
    Full-time
    Shift Contract This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when n...Show moreLast updated: 8 days ago
    Remote Entry Level Sales - Training Provided

    Remote Entry Level Sales - Training Provided

    Reid AgencyLiberty Lake, WA, us
    Remote
    Full-time
    Quick Apply
    Remote Entry Level Sales - Training Provided.Liberty Lake Corporate Event - November 21st .Please join us! Come and learn more about the insurance field and figure out if it is the right fit f...Show moreLast updated: 21 days ago
    • Promoted
    EEG Technician

    EEG Technician

    Providence Health and ServicesCheney, WA, US
    Full-time
    Providence Sacred Heart Medical Center, Spokane, Washington.Under the direction of the Director of Neuroscience Services, the END Lab Medical Director, the Nurse Manager and the supervision of the ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Family DollarPost Falls, ID, USA
    Full-time
    Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...Show moreLast updated: 14 days ago
    • Promoted
    Service Leader

    Service Leader

    ChipotlePost Falls, ID, US
    Full-time
    Food served fast does not have to be a typical fast-food experience.Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting c...Show moreLast updated: 30+ days ago
    • Promoted
    Sr Software Engineer

    Sr Software Engineer

    PositronLiberty Lake, Washington, United States
    Remote
    Full-time
    These inference systems offer significant performance and efficiency gains over traditional GPU-based systems, delivering advantages in both performance per dollar and performance per watt.Positron...Show moreLast updated: 30+ days ago
    • Promoted
    Dean of College of Science, Technology, Engineering, and Mathematics (STEM)

    Dean of College of Science, Technology, Engineering, and Mathematics (STEM)

    InsideHigherEdCheney, Washington State, United States
    Full-time
    Eastern Washington University (EWU).Dean, College of Science, Technology, Engineering and Mathematics.This is your chance to make a profound difference in the lives of students during one of their ...Show moreLast updated: 6 days ago
    • Promoted
    Dean of Graduate Studies and Research - Eastern Washington University

    Dean of Graduate Studies and Research - Eastern Washington University

    InsideHigherEdCheney, Washington State, United States
    Full-time
    Eastern Washington University (EWU).Dean Graduate Studies and Research.This is your chance to make a profound difference in the lives of students during one of their most pivotal transitions.Here’s...Show moreLast updated: 23 days ago
    • Promoted
    Telemedicine Physician

    Telemedicine Physician

    QuickMDCheney, WA, US
    Full-time
    QuickMD is a leading telemedicine provider, delivering high-quality virtual care across 44 states.Since our founding in 2019, we have helped more than 100,000 patients access essential medical trea...Show moreLast updated: 30+ days ago
    • Promoted
    LEAD CPO / INSTRUCTOR (WELLNESS CENTER)

    LEAD CPO / INSTRUCTOR (WELLNESS CENTER)

    Marimn HealthPlummer, ID, US
    Full-time
    Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest in 2018, 2019, 2020, 2021, 2022 AND 2023 and Modern Healthcare's Family Friendliest Employer in 2020!....Show moreLast updated: 30+ days ago