Director of Hospitality

Job Description

Job Description

Company Description

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for promoting and creating a culture of hospitality.  Reporting to the community's Executive Director, you will manage the community's first impressions and signature services, lead the development and training of staff to enhance the hospitality culture, assist in welcoming new residents and staff to the community, assist with resident programming, events, and special resident requests.

Job Description

• Assist the community’s team members in the achievement of the community’s First Impression goals and help the community’s staff understand how their roles relate to the successful execution of the First Impression.
• Assist the community’s staff in understanding the most hospitable way to interact with anyone who enters the community, by developing the tools necessary for hospitable customer interaction.
• Adhere to one standard, every area be it the front of the house or back of the house should be held to the same level of scrutiny.
• Maintain an excellent level of hospitality / cleanliness in the Tour Path, by making sure the proper items, events, and interactions (i.e. flowers, photographs, cooking demonstrations, recognition of guest by name by staff) are in place at all times and all events (resident activities / major or minor building repairs) are coordinated appropriately.
• Deliver the Senior Lifestyle Corporation’s Signature Services and understand that it is a key component to the community’s image. These Signature Services help differentiate the community from its competitors by enhancing the community’s image and level of service.
• Play an integral role in the Employee On-Boarding process, by acting as a liaison between the Human Resources Department and the new hire, as well as helping reinforce the expectations / standards that are set for the on-boarding process.
• Work with the Dining Staff to support a polished hospitality approach to dining room service.
• Assist in the coordination and oversight during special community events.  Let the Community’s residents, residents’ families, or out-side entity know that you are there to help fulfill any special request related to their dining experience.
• Ensure that every department is notified of all new move-ins to help coordinate new resident involvement in appropriate activities and meals.
• Support the Hospitality Training the community’s staff.
• Take a role in the development and operation of the Ambassador program at the community.

Qualifications

Level of Formal Education : Bachelor’s Degree and three plus years related experience and / or training; or equivalent combination of education and experience

Area of Study : Hospitality or related field

Years of Experience : 3+ years

Type of Experience : Hospitality related

Skills and Abilities :

Information Systems :  Microsoft office

Personal Attributes :  Exceptional verbal and written communication skills

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.