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Senior Application Support Specialist

Senior Application Support Specialist

TMT IT SolutionsSan Antonio, Texas Metropolitan Area, United States
2 days ago
Job type
  • Permanent
Job description

We are seeking an experienced Senior Support Specialist (CGI WMIS) to provide high-level application support, technical leadership, and operational stability for the CGI Work Management Information System (WMIS) and its integrated platforms. This role requires a strong mix of application support expertise, problem management, and coordination across business, infrastructure, and development teams.

The ideal candidate will have deep L2 / L3 support experience, strong analytical skills, and the ability to manage high-severity incidents while driving long-term improvements. You will play a critical role in ensuring system reliability, optimizing performance, and guiding junior team members.

What You’ll Do

  • Lead L2 / L3 application support for CGI WMIS and integrated systems including Maximo, GIS, SAP, and Mobile Workforce
  • Perform incident triage , drive root cause analysis (RCA) , and coordinate resolution of complex issues
  • Manage problem tickets, propose preventive measures, and ensure long-term fixes are implemented
  • Perform data analysis and corrections , execute advanced SQL / PL / SQL scripts, and conduct backend validations
  • Support and validate application patches, hotfixes, upgrades, and configuration changes
  • Monitor interface health, batch jobs, and system performance across connected platforms
  • Collaborate with business analysts and operations teams to convert recurring issues into improvements or automation opportunities
  • Participate in change management , release coordination, and ITIL-compliant support processes
  • Mentor junior support engineers; review technical deliverables and ensure support quality
  • Maintain and enhance the Knowledge Base (KB) , SOPs, configuration documents, and process flows
  • Provide insights during monthly / quarterly service reviews and recommend optimization strategies
  • Participate in data conversion and ongoing data maintenance activities
  • Offer best practices, out-of-the-box solutions, and contribute to technical leadership within the support team
  • Perform additional related duties as assigned

Key Skills & Experience

  • Strong background in WMIS application support , preferably CGI WMIS
  • Hands-on expertise with SQL / PL / SQL , backend validations, and data correction activities
  • Experience supporting integrations with systems like Maximo, GIS, SAP, Mobile Workforce
  • Proven ability to manage high-severity incidents , conduct RCA, and drive permanent fixes
  • Understanding of ITIL processes including Incident, Problem, and Change Management
  • Experience with application patches, deployments, and scripted updates
  • Strong analytical skills with the ability to troubleshoot complex application or interface issues
  • Ability to lead support efforts, guide junior engineers, and communicate with cross-functional teams
  • Excellent documentation and knowledge management skills
  • Strong communication and stakeholder-management capabilities

    • Deliverables You Will Contribute To

  • End-to-end process flows and operational documentation
  • Mentor and conduct knowledge transfer to client teams
  • Participate as a key contributor or primary author in all support-related deliverables
  • Provide technical leadership , best practices, and solution recommendations
  • Support data conversion, data maintenance , and continuous system improvement
  • Offer thought leadership, improvement suggestions, and hands-on technical support
  • Deliver consistent, high-quality application support aligned with business needs
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    Application Support Specialist • San Antonio, Texas Metropolitan Area, United States