Customer Service Representative

Customer Service Representative

Oldcastle Infrastructure, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.

Job Summary

This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.

Job Location

This role will be located at our plant in Lakeside, CA.

Job Responsibilities

Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests. Perform administrative duties for all steps of the departments. Answer incoming customer telephone calls in a courteous and professional manner. Support operations by organizing and implementing administrative systems. Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents. Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner. Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers. Receive, record, and route customer concerns/changes in appropriate manner. Answer customer inquiries and provides appropriate technical and/or product related information. Contact customers when necessary to follow up on customer issues or orders. Obtain customer feedback information. Effectively communicate customer issues and concerns to all applicable internal staff members. Document all contacts, actions, and responses in customer database. Organize and maintain the file system; file correspondence and other records. Maintain working knowledge of products and/or services. Prepare reports and correspondence as needed. Other duties may be assigned as needed.

Job Requirements

High school diploma / equivalent. 2+ years related experience. Excellent verbal and written communication skills. Proficient in Microsoft Office (Excel, Word, PowerPoint). Strong organizational skills; able to manage priorities and workflow. Able to work independently and as a member of various teams. Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm. Able to perform diversified clerical functions and basic accounting procedures. Experience in the construction industry is preferred. Salesforce CRM/SAP ERP experience is preferred.

Compensation

The hourly pay rate is $30-$35/hr. 5% Annual bonus. 401(k) plan / group retirement savings program. Short-term and long-term disability benefits. Life insurance. Health, dental, and vision insurance. Paid time off. Paid holidays.

What CRH Offers You

Highly competitive base pay. Comprehensive medical, dental and disability benefits programs. Group retirement savings program. Health and wellness programs. An inclusive culture that values opportunity for growth, development, and internal promotion.

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.