Moves, Adds, and Changes (MAC) Lead

Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.

Competitive Range Solutions requires the expertise of a talented and experienced MAC Lead to assist in directing and managing the program's executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.

The experienced MAC lead will oversee equipment activations / deactivations, installations, relocations, and upgrades, ensuring seamless operations and minimal service disruption. This role involves developing and maintaining a team dedicated to executing MACs within DoD.

Roles and Responsibilities :

Develop and maintain a proficient team capable of executing up to 20 WAOs, including necessary ports and equipment configurations.

Manage simple to complex MAC tasks within the DoD accreditation boundary, including hardware moves, port activations / deactivations, VLAN extensions, and VPN configurations.

Ensure adherence to SLAs and user agreements for Home Kits, Flyaway Kits, and JSP-managed Travel Kits, maintaining alignment with the correct scope of actions.

Collaborate with the COR or ACOR to approve technical solutions and cost estimates for MAC actions.

Follow change management process to track and execute MACs via service request tickets, covering installations, activations, modifications, upgrades, or deactivations to meet voice, video, and data requirements.

Conduct root-cause analysis on recurring problems and provide insights in the Monthly MAC Report.

Track MAC requests and make the tracking system accessible to customers and government oversight, ensuring transparency and progress monitoring.

Coordinate and manage all change requests (CRQs) for additions, removals, and modifications, ensuring compliance with established change and configuration management policies.

Prepare monthly summary reports detailing the Moves, Adds, and Changes performed, including location, timeline, and status.

Address customer requests that are out of scope, such as new project Engineering Change Proposal (ECP) requests.

Provide additional efforts for Voice MACs, including line provisioning, phone deployment, and migration from TDM to VoIP services as required.

Qualifications / Experience :

Active TS / SCI Clearance

3+ years of relevant experience

Strong understanding of network infrastructure, including VLANs, VPNs, VoIP, and traditional voice services.

Excellent project management skills, with the ability to oversee multiple projects simultaneously.

Education / Certifications :

Bachelor's Degree in a related field (required)

Registered Communications Distribution Designer Certification (required)