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Residential Plumbing Division Manager

Residential Plumbing Division Manager

Atrium Home Services - MidwestMentor, OH, US
6 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Residential Plumbing Division Manager

Picture your morning starting with a quick huddle alongside dispatch, aligning today’s service calls and installs. By mid-morning, you’re reviewing schedules, reallocating crews, and jumping into a ride-along to coach a tech on best practices. In the afternoon, you’re working cross-functionally with HVAC and Electrical to streamline a complex multi-trade project, then closing your day by reviewing budgets, approving invoices, and planning next week’s training block. That’s a typical day for the Residential Plumbing Division Manager at Anderson Heating, Cooling, Plumbing & Electrical.

Your Mission

Own the performance and people leadership of our residential plumbing service and installation departments. You’ll set strategy, drive financial results, and ensure every job meets our standards and delights the homeowner.

What You’ll Lead

  • Leadership & People : Lead plumbing technicians and support staff; design and deliver training that builds technical mastery and safety compliance; conduct regular check-ins and performance reviews with clear, constructive feedback.
  • Operations & Service Delivery : Oversee day-to-day scheduling, dispatch, and job sequencing for service calls and installs; ensure work quality aligns with company standards and customer expectations.
  • Customer Experience : Champion communication and timely issue resolution; personally handle escalations to preserve trust and satisfaction.
  • Financial Stewardship : Build and manage budgets and forecasts; track costs and implement smart efficiencies that never compromise quality; ensure accurate, timely billing and invoicing.
  • Compliance & Safety : Enforce safety protocols and company policies; stay current on codes, regulations, and industry best practices.
  • Collaboration : Partner closely across departments so projects run smoothly and clients receive seamless, high-quality service.

What You’ll Bring

  • 7+ years of residential plumbing service and / or install experience.
  • Proven background leading a service operation or similar team-based environment.
  • Strong people leadership, coaching, and team-building capabilities.
  • Outstanding customer communication and service mindset.
  • Financial fluency with experience managing budgets and performance metrics.
  • Experience with ServiceTitan preferred.
  • Valid driver’s license with a strong driving record; able to obtain a chauffeur’s license if needed.
  • Thrives in a fast-paced environment; adept at problem solving; effective working independently and with teams.
  • Proficiencies

  • Leadership / People Management
  • Plumbing
  • Business-to-Consumer (B2C)
  • Service
  • Rewards & Benefits

  • Aggressive base salary with additional incentives and bonuses
  • Day-one eligibility for medical, vision, and dental coverage
  • Employer-provided $30k life insurance policy
  • 401(k) with a company match
  • Parental and bereavement leave
  • Employer-sponsored short- and long-term disability
  • Paid holidays, a floating holiday, and PTO
  • About Anderson

    Founded in 1982 by Roy Anderson, Anderson Heating, Cooling & Plumbing set out to be the premier residential plumbing, heating, and cooling provider in Lake County and surrounding communities. Our team is built on honesty and hard work—from our office staff to our certified field technicians.

    Compliance & Equal Opportunity

    EEOC statement : Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and / or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.

    Ability to pass a DOT physical / drug screen and background check.

    Ready to Lead?

    Join a winning team and help us raise the bar for residential plumbing in our community. Apply today to start your journey with Anderson Heating, Cooling, Plumbing & Electrical.

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