Credentialing Administrative Coordinator

Credentialing Administrative Coordinator

DP World in the Atlanta, GA area is looking for a highly organized and proactive Credentialing Administrative Coordinator who's ready to manage essential access workflows and support a fast-paced logistics environment every day.

In this role, you'll be the center of our credentialing process guiding employees through required steps, tracking progress, preventing delays, and ensuring every team member receives the badges, system access, and equipment needed to start work on time. You'll partner with HR, Operations, IT, and customer teams to resolve issues quickly and maintain accurate, compliant records.

If you excel at follow-up, love staying organized, and enjoy helping people through detailed processes, this role allows you to make a clear, visible impact on productivity and compliance.

Join us in keeping our access workflows efficient and reliable Your dedication can make all the difference.

About the Role

How You Will Contribute

Credentialing & Access Processing

• Manage the full security and access provisioning workflow to ensure employees receive required customer credentials.
• Send required links and instructions to employees and ensure completion within designated timeframes.
• Follow up daily with employees to confirm progress or assist with issues to avoid missed deadlines.
• Work 1:1 with employees when necessary to guide them through required system steps and ensure accurate completion.
• Monitor the customer's portion of the workflow; escalate or follow up when customer actions are delayed or pending.
• Restart the credentialing workflow when required if timelines are missed or incorrect information is submitted.

Ongoing Credential Lifecycle Management

• Maintain up-to-date records within the credentialing system and track employee access status in real time.
• Ensure employees complete recurring credential renewal steps on an annual or position-specific schedule.
• Prevent credential expiration by proactively monitoring timelines, following up with employees, and updating systems accordingly.
• Coordinate and track access needed for computer equipment distribution and system log-in eligibility.

Data Entry, Documentation & Reporting

• Perform high-volume, accurate data entry across multiple platforms.
• Maintain current and organized employee credential files, logs, and audit trails.
• Communicate status updates to leadership and escalate delays that could impact production.
• Support audit readiness by ensuring all credentialing records meet compliance and customer requirements.

Communication & Support

• Provide clear and proactive communication to employees and leaders on required steps and deadlines.
• Troubleshoot user issues and coordinate with internal and customer teams as needed.
• Serve as a point of contact for questions related to access requirements, timelines, and credential status.

Other duties as assigned.

Your Key Qualifications

• High school diploma or GED required; associate degree preferred.
• 2 years experience in logistics, warehousing, HR, credentialing, or administrative coordination preferred.
• Strong organizational skills with the ability to manage high volumes of data and multiple deadlines.
• Excellent verbal and written communication skills; comfortable guiding employees step-by-step.
• Ability to remain patient, persistent, and detail-oriented while supporting employees through repetitive processes.
• Proficiency with Microsoft Office tools and comfort navigating multiple digital platforms.
• Strong follow-up skills with the ability to stay ahead of deadlines and prevent workflow delays.
• Ability to problem-solve and escalate issues promptly to avoid access disruptions.