Supervisor, Claims

Job Description

Job Description

Job Summary :

Americo is seeking a full-time Supervisor for our Claims Team. This position ensures that Claims tasks are executed efficiently on a day-to-day basis, providing immediate oversight and guidance to frontline staff. The position also ensures claims and compliance guidelines are followed and appropriate decisions are made on each claim by making final decisions within financial authority, is involved in projects that improve effectiveness of the department, and operates within a defined budget. Additionally, development of the team and its individual members to be productive, service-minded associates is vital to this role.

Key Responsibilities :

• Ensure all service level agreements are met or exceeded
• Create and maintain reporting illustrating department performance against key performance indicators
• Track associate performance and provide feedback
• Identify process improvement opportunities
• Lead and / or be subject matter expert on department and enterprise projects
• Handle referrals and quality review of non-contestable life and annuity claims
• Coaching, mentoring, developing, and training of Claims associates

Experience and Qualifications :

About Us

Americo : We’re in this for life!

The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo, it’s the people who make things work, so we hope you join us!

What you’ll love about working at Americo :

Compensation :

Our competitive pay and robust bonus program, offered to all associates, will make you feel valued.

Learning and development :

We prepare you for success with a comprehensive, paid training program. Additionally, our Talent Development team creates various development opportunities for associates at every stage of their careers.

Work-life balance :

We value work-life balance with our generous paid time off; you begin accruing hours every month, and they increase with tenure. All new hires earn over three weeks of paid time off annually, plus 11 paid company holidays! We also support new mothers with a maternity leave program, along with paid STD and LTD.

Health and well-being :

We commit to your health and well-being and are proud to offer comprehensive health and life insurance options, including FSA or HSA accounts and subsidies to support your health and fitness goals through vendor partnerships at The Y, Orange Theory, WW, and more.

Future planning :

Americo offers a 401(k) with a company match. We also have tuition reimbursement programs to further your education.

Giving back :

We support several local organizations, such as Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.

The fun stuff :

Americo participates in the Kansas City Corporate Challenge, a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors to allow associates to step away from work and enjoy each other’s company.

Bustling environment :

Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance of your favorite restaurants and attractions. Plus, you’ll receive complimentary paid parking near our Americo offices – downtown parking is a premium, but we’ve got you covered.

#AMERICO