Veterinary Client Service Representative- Relief, EAHCC

About the Role

As a Client Service Representative, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.

Responsibilities

• Educate and Support : Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination : Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery : Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping : Accurately update and maintain client / pet records and files, ensuring a meticulous approach to detail.
• Financial Transactions Oversight : Accurately and efficiently handle payment processing and reconciliation.

Compensation

What We're Looking For

Why EAHCC?

At Emergency Animal Hospital of Collin County (EAHCC), we're building a team of experienced professionals who are passionate about patient care and excited to foster a culture of teamwork, kindness, trust, and fun. We believe in valuing each person as an individual and utilizing the unique experiences and knowledge each person brings to the table.

Our team is always prepared to handle emergencies, with no appointments necessary. We operate on a first-come, first-serve basis, prioritizing patients with the most severe or life-threatening conditions through a thorough triage process. Our skilled veterinary team ensures that all dogs and cats, regardless of breed or size, receive top-notch care, from diagnostics to life-saving surgeries.

For more information about our hospital, please visit https : / / www.eahcc.com.

Ethos Veterinary Health is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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