Bilingual Consumer Support Specialist - $24 / HR

Now Hiring for a Bilingual Consumer Support Specialist

We are looking for a bilingual consumer support specialist who is fluent in Spanish and English. This position is with a medical device company with a hybrid schedule. You are responsible for fielding inbound calls and chats, as well as placing outbound calls to prospective patients. This individual is responsible for following up on requests for information and providing customer service to potential patients related to company IU products. You will be responsible for some communication with clinicians, sales, and marketing teams to assist potential patients and patients with support and complaint / conflict resolution. Most importantly, this position requires superior customer service skills and the ability to discuss intimate medical issues. Additionally, the ability to learn quickly, multi-task, and have excellent organizational abilities.

Qualifications : Fluent in Spanish and English 2+ years of professional experience Shift : Monday - Friday 8am 6pm CST are the operating hours. Flexible. Training will be in person, 8 : 30am to 4 : 30pm; 2-3 weeks long. Offering hybrid when they get through training and then 2 days in the office each week. Pay and benefits The pay range for this position is $20.00 - $24.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a hybrid position in Minneapolis, MN. Application Deadline This position is anticipated to close on Oct 28, 2025.