Texas Medicaid Customer Service Representative

A company is looking for a Customer Service Representative to support Texas-based Call Center operations.

Key Responsibilities :

Handle inbound calls regarding Texas Medicaid benefits, claims, and authorizations

Provide accurate information on STAR, CHIP, and HHCS services

Document interactions and resolve member concerns with empathy and efficiency

Required Qualifications :

Minimum 1 year of healthcare call center experience, preferably with Texas Medicaid

Must be a Texas resident

Familiarity with Texas Medicaid, STAR, CHIP, and HHCS

Strong understanding of medical terminology and diagnosis codes

Proficient in computer systems and call tracking tools