Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.The NPS Product Manager will drive all aspects of the NPS Product at Splunk. This person will be responsible for leading the NPS Program by relaunching Splunk’s internal NPS Product with the goal of aligning across Splunk to implement an NPS annual survey. Working with internal customers and teams, This person will craft, develop, and facilitate execution of the NPS survey. The NPS Product Manager will help Splunk better understand our customer problems and provide reporting to the business with the goal of delivering improved customer experience with product, people and services.In this role, you will work within the overarching Voice of the Customer program to supply customer experience findings as a result of the NPS survey. You will cultivate relationships with internal team members to identify NPS requirements and to partner in survey execution and analysis findings. With these findings, you will build reporting materials and provide communications to report key NPS themes and findings.You’ll work closely with Splunk's Data team to understand technical aspects of NPS execution and ensure requirements are met to optimize and drive better customer participation. You’ll also collaborate with other groups including Customer Marketing, GTMO, Product, Sales and CS platforms to both review survey goals, but also report out on findings.
What you'll get to do
Must-have Qualifications