Client Success Associate

Strategic, Business-Savvy Client Success Strategist Needed

Scale Army is looking for a strategic, business-savvy Client Success Strategist to help us take our client relationships to the next level. If you thrive in fast-paced environments, have a strong understanding of business operations, and love partnering with clients to identify new opportunities, keep reading.

We're looking for someone who can hold their own in a room full of CEOs, think three steps ahead, and drive conversations that move the business forward. You'll be the key point of contact for a portfolio of clients, ensuring they're achieving success with their hires while spotting opportunities for expansion, optimization, and strategic growth.

This isn't a junior role. It's for someone who understands the bigger picture someone who can balance operational execution with high-level business discussions, and isn't afraid to roll up their sleeves to make things happen.

Key Responsibilities :

Strategic Client Management : Own relationships with founders, CEOs, and department heads driving conversations around business growth, team design, and hiring strategy.

Upsell & Expansion : Identify opportunities to expand accounts by aligning our staffing solutions with clients' evolving goals.

Client Onboarding : Lead new client onboarding calls, ensuring alignment between client goals, processes, and our delivery team.

Retention & Success : Proactively monitor client satisfaction, anticipate challenges, and ensure issues are resolved before they escalate.

Operational Rigor : Keep client data clean, up-to-date, and actionable in HubSpot and Asana.

Business Insight : Develop a deep understanding of client organizations, their revenue models, and hiring plans to serve as a trusted strategic partner.

Ad-hoc & Executive Calls : Be available to attend ad-hoc meetings to address client requests and concerns, providing tailored solutions as needed.

Qualifications :

Experience : Minimum 35 years in client success or consulting.

Business Acumen : You understand how companies make money, how teams are structured, and how talent fits into growth strategy.

Communication : You can simplify complex ideas, challenge clients respectfully, and communicate confidently with executives.

Speed & Execution : You're fast. You process information quickly, make decisions, and don't need hand-holding.

Problem-Solving : You anticipate issues, fix them before they grow, and always know what the next move should be.

Tools : Comfortable using CRMs (HubSpot preferred), project management tools (Asana, ClickUp), and Slack.

You speak quickly. Yes, this is an actual thing we care about.

Why Scale Army?

Fast-moving, no-fluff environment decisions happen in real time

Opportunity to work directly with top-tier founders and operators

Full autonomy to manage your accounts and drive outcomes

Competitive compensation

Fully remote with flexible hours

Application Process :

To be considered for this role these steps need to be followed :

Fill in the application form

Record a video showcasing your skill sets