Lead Passenger Service

Lead Passenger Service

Menzies Aviation is hiring!

Benefits : Flight Benefits after 90 days, PTO, Dental, Medical, Vision.

Essential Duties and Responsibilities :

• Co-ordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company / Carrier's standards.
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation.
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
• Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems / delays.
• Liaison with Carriers' representatives to ensure their requirements and standards are being met.
• Assist in maintaining staff morale and have clear and open communication with staff.
• Cover any manpower shortages and / or assist whenever necessary.
• Other duties as assigned.

Required skills :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.