Client Bills Supervisor

Client Bills Supervisor

At Zotec Partners, our people make it happen. Transforming the healthcare industry isn't easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can't happen without our extraordinary people the men and women across the country who make up our diverse Zotec family and help make this company a best place to work. Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers. We're seeking a Client Bills Supervisor to join us. This is a remote position. As a Client Bills Supervisor, you will oversee the day-to-day operations of the Client Bill Team, ensuring timely and accurate invoicing for assigned clients. You will lead, mentor, and support Client Bill Associates while maintaining a strong partnership with clients and internal teams. This role requires a blend of leadership, analytical, and client service skills to ensure billing excellence and a consistent, high-quality client experience.

What you'll do :

• Supervise and develop a team of Client Bill Associates, providing ongoing coaching, performance feedback, and training to support professional growth and departmental success
• Ensure timely and accurate client invoicing in alignment with client contracts, company policies, and internal quality standards
• Monitor workload distribution, work queues, and SLA performance to maintain balance and meet established timelines
• Review and approve complex or escalated billing matters, ensuring accurate resolution and clear communication with clients
• Collaborate cross-functionally with internal departments such as Accounting, Implementation, and Client Success to resolve billing issues and streamline processes
• Maintain strong client relationships by participating in client calls, supporting escalated discussions, and reinforcing trust through consistent delivery and professionalism
• Oversee client portal utilization, ensuring both team and client proficiency with Zotec's Group Bill Portal
• Identify trends, risks, and opportunities for improvement, communicating recommendations to leadership and driving process efficiencies
• Report on team metrics, billing accuracy, and client satisfaction, providing insight to management on performance and improvement areas
• Support onboarding of new clients and ensure seamless billing integration during implementation

What you'll bring to Zotec :

At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, we'd like to talk to you!